Patient Service Representative

Patient Service RepresentativeEnjoy meaningful work while contributing to an organization that changes lives every day. US Fertility, the nation's leading partnership of physician-led fertility practices, is redefining what it means to build a career in reproductive medicine.Our team members choose to build their career home at US Fertility because of the hope we inspire in our patients, the lives we help bring into the world, and the culture of excellence we foster across our organization. We share a deep commitment to continuously improving the patient experience and advancing research and development in one of the most dynamic and impactful fields of medicine.Through our national network of premier fertility centers—including Shady Grove Fertility—we combine clinical expertise, scientific innovation, and compassionate care. The work we do building families offers purpose, challenge, and personal reward—and we're just getting started.We have an immediate opening for a Patient Service Representative to join our team at Shady Grove Fertility in Houston, Texas at Texas Medical Center.This role provides the opportunity to grow within a nationally respected organization while remaining closely connected to the patients and teams you support every day.At US Fertility, collaboration is fundamental to how we work. There is undeniable strength in numbers—and support is always within reach. Whether collaborating with more than 200 highly respected physicians nationwide or partnering with colleagues who are passionate about solving meaningful problems, you'll be surrounded by a team committed to shared success.In this role, the Patient Services Representative will:Greet patients and manage front officeCheck patients in for appointments and sanitize roomsAnswer patient phone calls and route appropriate teamRegister new patients into laboratory EMRSchedule patient appointmentsSend and verify consentsTake payments and work closely with Ovation Billing teamProcess and fax completed lab reports results to referring physiciansData entry into EMRAct as liaison between lab staff and medical teamWork with patients looking to transfer cryopreserved specimens and their originating clinics to collect necessary records and organize shipmentsAssist lab staff in administrative projectsPerform all other duties as assignedWe're looking for professionals who bring both technical skill and a deep sense of responsibility to the care experience—individuals who thrive in environments where excellence, empathy, and accountability matter.Qualifications and skills include:High school diploma or equivalent is required2+ years previous experience in an administrative role; medical office experience preferredKnowledge of medical software, terminology and procedures preferredKnowledge of HIPAA Regulations preferredExcellent interpersonal communication skills, and the ability to build and facilitate good working relationships with staff at all levels of organizationDemonstrated ability with exercising sound judgment and discretion when handling sensitive and confidential informationExcellent organizational skillsAbility to work independently, under pressure and within deadlinesExceptional written and verbal communication skills and attention to detailAbility to work as part of a teamGood research skillsTech savvyFlexibility and willingness to learn at all timesExcellent multi-tasking abilitiesAbility to use billing systemsMore important than any single credential, however, is the right person. Team members who are most successful at US Fertility embrace our mission, live our values, and remain committed to continuous improvement—for themselves, their colleagues, and the patients we serve.US Fertility is proud to provide a competitive, comprehensive benefits package designed to support our team members—professionally and personally—across all employment types.Full-Time Employees (30+ hours/week)Medical, dental, and vision insurance401(k) with company matchTuition assistance and professional development supportPerformance-based bonus opportunitiesGenerous paid time off, paid holidays, and paid parental leaveLife and disability benefitsFertility Discount ProgramEmployee wellness and recognition programsPart-Time Employees401(k) with company matchPerformance-based bonus opportunitiesEmployee wellness and recognition programsPer Diem Employees401(k) with company matchEmployee wellness and recognition programsUS Fertility and its network partners believe that a diverse workforce is essential to fulfilling our mission of expanding patient access to the highest standards of fertility care. We are committed to equitable and inclusive hiring practices that ensure our clinical and operational teams reflect and support the diverse communities and patients we serve.Across our national footprint, US Fertility is a leader in offering clinical, administrative, and operational career opportunities at locations throughout the United States. We are equally committed to developing individual strengths, promoting from within, and supporting long-term career growth.This is a moment of growth, innovation, and impact. Take the next step in your career with US Fertility—and help shape the future of fertility care.Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.