Commercial Operations Manager

Responsive recruiter


Benefits:

• 401(k)
• Bonus based on performance
• Competitive salary
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

The Operations Manager performs a critical oversight function for field operations. Responsible mainly for communication, and the coordination and supervision of the operational workflow for all operations projects and processes; including creation, management of all timelines, information coordination, maintaining status reporting, monitor the field operations processes, and looks for ways to increase productivity. Cross-departmental contact, working to create or revise processes to improve workflows and minimize points of friction.

What you'll do here:

• Look for efficiencies and opportunities to continually streamline processes and procedures.
• Gain an understanding of Marketing, Financial Products, Creative, Finance, and Technology operational processes to be the key driver and supervisor of all assigned projects and timelines to drive accountability and results.
• Drive completion of assigned projects by closely managing project timeline and elevating potential risks to gain resolution.
• Identify potential problems and points of friction and working to find solutions to maximize efficiency.
• Manage and prioritize multiple work streams.
• Ensure all projects, initiatives, and processes are effectively communicated.
• Identify opportunities to expand or shift course in order to take advantage of changes in the market.
• Assess and analyze data to identify and support improvement initiatives.
• Act as the liaison between field and corporate partners, such as technology and marketing.
• Evaluate and assign technology security levels based on access needs.
• Other duties as assigned.

Skills you'll bring for success:

• Bachelor's degree in operations management or equivalent related work experience.
• 3+ years of operations, process, or project management experience.
• Experience evaluating, designing, and implementing processes is a plus!
• Proficient in Microsoft Office (Microsoft Excel, PowerPoint, Word, Outlook).
• Experience using Excel to analysis data (create pivot tables, use VLOOKUP, and write formulas).
• Excellent organizational, prioritizing, and time management skills.
• "Big picture" thinking, finding the best path forward using all the available data.
• Creativity to come up with several ideas about a topic, thinking outside the box.
• Proven ability to examine a process and determine areas of friction and design a creative resolution.
• Ability to build consensus and relationships among various departments.
• Ability to learn quickly and to retain information. Must be analytical and be able to comprehend how multiple systems interact. Technically savvy!
• High sense of urgency and ability to manage multiple priorities.
• Exhibits a high energy level as well as a positive attitude.
• Aptitude to work well independently and within a team environment, demonstrating strong interpersonal skills.

This is a remote position.


Compensation: $55,000.00 - $65,000.00 per year


Working at Jackson Hewitt

Jackson Hewitt is a national brand with local heart. After 40+ years and our name on over 65 million returns, we're not only committed to providing a better tax experience for the hardest-working Americans, but we also strive to change the lives in our communities for the better, too. We offer a full suite of tax preparation services and guidance. Join us.
Taxes are fun (really!)

At Jackson Hewitt, we're proud to offer tax training to beginners and continuing education courses for more seasoned Tax Pros. We offer on-the-job mentorships too, and we're always championing your professional success and personal goals. Enjoy a flexible schedule and work that works around you for a change. Plus, start earning extra income and learning a recession-proof life skill now.

PTIN Certification: Yes

Thank you for your interest in Jackson Hewitt Inc., Jackson Hewitt Technology Services, LLC, Tax Services of America, Inc., or any of its or their subsidiaries, affiliates, or related entities (collectively herein, "Jackson Hewitt" or the "Company," but excluding independently owned and operated franchise locations). The Company is an equal employment opportunity employer and does not tolerate discrimination against or harassment of any applicant or employee on the basis of race, color, sex, religion, national origin, age, disability, or any other status protected by applicable federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.


CANDIDATE ACKNOWLEDGEMENT:

Tax Preparer Applicants: I understand, as a condition of employment, I must be able to obtain a Preparer Tax Identification Number (PTIN) and the IRS will conduct their own background investigation.

I certify that all answers given in connection with my application(s) for employment with Jackson Hewitt Inc. and/or its wholly owned subsidiary Tax Services of America, Inc. (collectively, the "Company") are true and complete to the best of my knowledge. I understand that a false statement, false answer, misrepresentation or omission may result in a decision not to hire me, the withdrawal of an offer of employment, or the termination of my employment with the Company, regardless of when the false or misleading information or omission is discovered.

I understand that the completion of this application is a preliminary step to employment. It does not obligate the Company to offer employment to me, or for me to accept employment. This application is considered active for a period of time not to exceed (30) days. I understand that a Company representative may contact me during the application process.


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By submitting an application, I certify, agree, and confirm my review and understanding, as set forth in the "Candidate Acknowledgment" set forth on the job posting.