Manager, Project Manager Operations

Summary Project Management Leader of a team of multiple Project Managers responsible for successful delivery of complex, multi-disciplinary client IT engagements. Responsible for project portfolio governance, ensuring all projects are executed within the framework of approved Statements of Work (SOW) and Project Management Office (PMO) project delivery methodology ensuring predictable project outcomes. Assists Sales and Professional Services teams in scoping, planning, management, stakeholder communications, and delivery of technology solutions on time, within budget and matched to customer specifications. This individual will also perform duties as an individual contributor as the Project Manager for select projects as well as acting as a backup for team members who are out of office. Primary activities include project management team leadership, internal and external project-related communications, financial management, and customer service. Implements and maintains uniform approach to project and program portfolio management; provides leadership, coordination and mentoring to Project Managers (PMs), Associate PMs, and Project Coordinators; works to continuously enhance team members project management knowledge, skills, tools, and techniques. This position is an office-based role in Tempe Arizona, M-F, 8:00 – 5:00pm. Essential Duties and Responsibilities Works with PMO team to develop tactical plans and strategic activities across assigned engagements; provides project management expertise, leadership, and oversight for delivery activities executed against SOWs. Directs, communicates, and exhibits collaborative leadership behaviors that promote effective delivery of services within and among Logicalis, Customer and Third Pary teams. Conducts and/or oversees project planning, execution, controlling, and closing activities in accordance with Logicalis Project Management Methodology. Oversees any third-party vendor performance in support of projects delivered by their team holding them accountable to Logicalis standard and support agreement deliverables. Ensures adoption, adherence and management of the following: Operations Management: Executes according to established Logicalis policies and procedures; high customer satisfaction standards are maintained; PM resource demand and capacity planning, assisting project inventory management (equipment, supplies, etc.) needed to successfully deliver projects. Scope Management: Ensures tasks, activities, and deliverables as stated in SOWs are adhered to and provided to customer per contractual terms. Demonstrates effective Change Management acumen when customers request modification to predefined scope. Financial Management: Ensures project portfolio budgets are maintained and proactively monitored for variance and profitability targets are met or exceeded. Schedule Management: Ensures team members create and maintain master project plans and schedules; compares actual performance with planned performance, analyzes variances, and takes corrective action as needed to maintain schedule adherence. Risk/Issue Management: Establishes strategy of continuous risk management across the team project portfolio (identifies and documents known risks) throughout engagement; creates environment where delivery team has visible, measurable, and repeatable processes for managing and mitigating risks. Communications Management: Consistently and effectively disseminating a broad range of communications to stakeholders, PMO Director, and customers regarding Project(s) status health, progress, issues, risks, financials, etc.; manages client relationships and expectations relative to all engagements within the team portfolio. Quality Management: Accountable to verify deliverables are acknowledged validated and provided to customer per terms of SOW; and the quality of PMO services and overall work effort performed by the team. Provides in-depth understanding of project management methodologies, practices, tools, and techniques; mentors and coaches project team members; helps assess training needs and training tools for team members. Works with Director of PMO and peer teams to continually improve processes and procedures related to project management, providing strategic and tactical advice on program/project planning and execution. Demonstrates and actively promotes an understanding and commitment to the mission of Logicalis through behaviors consistent with the organization's values. Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of Logicalis in order to ensure adherence in a manner that reflects honest, ethical and professional behaviors. Supports and conducts self in a manner consistent with customer service expectations. Supervisory Responsibilities Supervisor to a team of 5 – 10 project management professionals. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made by Logicalis to enable individuals with disabilities to perform the essential functions. Education/Experience/Technical Requirements/Certifications Equivalent combination accepted. Education Bachelor’s Degree in Information Technologies, Business/Project Management, or a related field. Experience / Technical Requirements Ten or more years of enterprise-level IT Infrastructure Project/Program Management experience, concurrently managing multiple Information Technology projects for multiple external customers, managing teams of 1 to 10 resources within Professional Services environment. IT infrastructure project management experience in a Professional Services or Consulting enterprise delivering the following technologies (in order of preference): Low-Voltage Cabling/AV/Security deployments, Wireless, Network, Unified Communications, and/or Data Center. Proficient use of all Microsoft Office applications including Microsoft Project, and experience working within Project or Project Portfolio or Workforce Management systems. Knowledge of the construction industry with experience working with General Contractors and other trades in coordination of Logicalis delivered services. Working knowledge of construction drawings for new builds and tenant improvements (TI). Certifications Project Management Professional (PMP) strongly preferred Other Skills and Abilities Ability to manage through an elevated level of ambiguous situations and multiple requests from variety of sources – poised, tactful, and confident. Outstanding technical/business communication skills. Comfortable and effective in delivering information with front-line workers and C-level project sponsors. Accountable, diligent, trust-worthy, reliable, ethical, innovative, and collaborative. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is constantly required to sit, talk, see, hear, and use hands and arms. The employee is frequently required to stand; move about, climb steps or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified. Logicalis is an Equal Opportunity Employer. It is our policy to employ people who are qualified by reason of education, training, experience, and demonstrated performance. We value inclusion and belonging at our company. We do not discriminate on the basis of race, color, religion, national origin, sexual orientation, gender identity and gender expression, marital status, age, height, weight, disability, veteran status, or any other reason prohibited by applicable federal or state laws. This role will require a construction hard-hat, safety eyewear, and steel-toed footwear. However, this safety attire will not need to be worn daily, only on occasions when visiting construction sites. Salary: 100K-150K plus Bonus Logicalis US Benefits Summary Logicalis is an international solutions provider of digital services currently accelerating the digital transformation of its 10,000 customers around the world. Through a globally connected network of specialist hubs, sector-leading experts (in education, financial services, government, healthcare, manufacturing, professional services, retail and telecommunications) and strategic partnerships (including Cisco, Microsoft, HPE, IBM, NetApp, Oracle, ServiceNow, and VMware), Logicalis has more than 6,500 employees focused on understanding customer priorities and enhancing their experience. As Architects of ChangeTM, Logicalis’ focus is to design, support, and execute customers’ digital transformation by bringing together their vision with its technological expertise and industry insights. The company, through its deep knowledge in key IT industry drivers such as Security, Cloud, Data Management and IoT, can address customer priorities such as revenue and business growth, operational efficiency, innovation, risk and compliance, data governance and sustainability. Logicalis Group, with annual revenues of $ 1.5 billion annually, maintains operations in Europe, North America, Latin America, Asia Pacific and Africa and is part of Datatec Group, which is listed on the Johannesburg Stock Exchange (JSE:DTC), with revenues of more than $ 4.1 Billion. #J-18808-Ljbffr Logicalis, Inc.