Trust Officer

Trust Officer

Salary Range: $89,950 - $119,950+ annually

Position Summary

The Trust Officer is responsible to develop, deepen, and maintain relationships with investment management clients, trust clients, beneficiaries, and other interested parties for an assigned book of business and is expected to maintain and expand the network of centers of influence. The Trust Officer is responsible for assuring compliance with all Bank policies and procedures, as well as applicable regulations. This position is an individual contributor role.

Primary Accountabilities

• Performs responsibilities related to creating and administering personal trusts, investment agency, IRA (Individual Retirement Accounts) and guardianship accounts, serving as the primary contact for customers.
• Conducts comprehensive needs assessment with current and potential customers and provides on-going advice and counsel tailored to clients' financial goals.
• Recommends appropriate products and services to meet needs, based on objectives, tax and estate needs, risk tolerance and proper asset allocations.
• Meets with clients to ascertain their needs; also works with clients' families, beneficiaries, accountants, and/or attorneys.
• Proactively reaches out to high-value prospects and clients to market trust and investment management services.
• Cultivates business relationships with centers of influence to expand clientele.
• Manages documentation of all sales activities to establish a record for performance tracking, facilitating targeted analysis for future sales initiatives.
• Develops and maintains a referral network of internal and external sources for additional sales opportunities.
• Maintains contact with existing clients, beneficiaries, and referral sources to identify and pursue additional sales opportunities.
• Identifies and refers business to other areas within the Bank as appropriate.
• Stays abreast of developments in probate and fiduciary law, actively pursuing professional development opportunities.
• Strictly adheres to compliance and operational risk controls in accordance with Bank and regulatory standards.
• Works with outside legal counsel and other professionals to help establish legal and regulatory compliance in the administration of personal trusts, investment agency, IRA and guardianship accounts.
• Represents the Bank in community organizations and activities to enhance the Bank's image.
• Provides quality service in meeting customer needs, inquiries and problems.
• The role requires occasional travel for training and team meetings, and willingness to travel periodically, to locations within market as needed.
• May require work in a Midland office to ensure collaboration and support of internal and external customers.
• Maintain compliance with all applicable regulations including, but not limited to, the Bank Secrecy Act (BSA).
• Other duties as assigned.

Position Qualifications

Education/Experience:

• Bachelor's degree, with advanced degree JD or MBA preferred.
• CFP (Certified Financial Planner) or JD. If not holding a JD then CTFA (Certified Trust and Fiduciary Advisor) certification, or CTFA pending with 20 years industry experience.
• 3-5 years experience in financial services, preferably in a bank trust environment or, advanced designations and / or preparatory work or guidance may sometimes be assessed in lieu of experience.
• Knowledge of financial planning and estate planning techniques.
• Demonstrated success working in team environment.
• Ability to meet time constraints without constant supervision.
• Sales oriented, friendly and persuasive personality.
• Professionalism and courtesy in dealing with customers and colleagues.
• High degree of accuracy with attention to detail required.
• Strong oral, written, and interpersonal communication skills.
• Strong organization and time management skills.
• Ability to work independently and as part of a team.

Competencies:

• Business insight
• Cultivates innovation
• Drives results
• Makes sound decisions
• Being a brand champion
• Collaborates
• Communicates effectively
• Customer focus
• Being Authentic
• Emotional Intelligence
• Self development
• Being flexible and adaptable

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to Midland States Bank Human Resources.

Midland States Bank may use automated tools and artificial intelligence ("AI") to assist with recruiting, screening, and hiring decisions. In accordance with the Illinois Human Rights Act (effective January 1, 2026), these tools are designed and monitored to be neutral and job-related, and must not be used in a way that discriminates against applicants or employees based on any protected characteristic.