Help Desk Support Agent
VirtualVocations
Seeking a Help Desk Support Agent for a full-time remote or hybrid position, the candidate will respond to technical assistance requests, diagnose hardware and software issues, and maintain productive client relationships during second-shift hours from 11 AM to 7 PM CT, Monday through Friday. Key responsibilities Respond to requests for technical assistance in person, via phone, and email Diagnose and resolve technical hardware and software issues, assisting end-users with functionality questions Log and track all support requests and document resolutions in the Helpdesk Ticketing System Required qualifications A minimum of one year of experience in helpdesk support, preferably within a law firm or professional services organization A college degree in Information Systems, Technology, or a related field is strongly preferred Proficiency in Microsoft desktop products, including Windows 10 and Office 365 Experience with SCCM software deployment tools and basic Active Directory account management Familiarity with Help Desk ticketing solutions and video conferencing platforms such as Zoom and MS Teams
Vacancy posted 4 days ago
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