Front Desk Receptionist

Job Summary:

The Front Desk Receptionist greets, instructs, directs, and schedules patients and visitors. This individual serves as a liaison between patient and medical support staff.


Key Accountabilities:

Increased patient satisfaction, co-pay collection, referral capture, time stamping accuracy, accuracy in demographic and insurance capture, time management (attendance and overtime), chart prep for insurance, co-pay and referral, and cross training to assist in other areas.

Essential Duties:

• Greets patients and visitors in a prompt, courteous, and helpful manner.
• Checks in patients, verifies and updates demographic and insurance information in eCW.
• Updates the eCW system on patients' arrival and records referral information. Utilizes eCW to enter the copayment and notes to the Business Office.
• Checks out and makes appointments for follow-up patients' office schedules.
• Answers telephone in a amiable and professional manner, screens calls, answers any questions that are within the area of the positions responsibility, forwards calls, or takes message for preassigned person.
• Assists patients with ambulatory difficulties.
• Screens visitors and responds to routine requests for information.
• Collects applicable insurance co-pay information and referrals.
• Batches out and balances end-of-day payments.
• Assists other front desk personnel in situations with irate patients.
• Maintains work area and lobby in a neat and orderly manner.
• Re-supplies front desk for the day.
• Prepares all work for the next business day in eCW: To include: Linking of referring doctor, referral number, copay and authorization number for Visco Injections, Epi's, etc.
• Prints out all related paperwork for patients' appointments with the physician.
• Attends meetings as required.
• Works in conjunction with Patient Responsible team to collect past due balances.
• Exemplifies the desired culture and philosophies of the organization.

Qualifications:

• High School Diploma or GED minimum education requirement
• Minimum of one (1) year's experience in medical office environment
• Knowledge of business office procedures & medical terminology (preferred)
• Computer skills including, but not limited to, MS Office Suite

Office Hours:

Monday - Friday: 7:30am - 4:30pm


Total Hours per Week:

40

Status:

permanent


Pay Range:

$16.00/hr - $22.00/hr


Our Commitment to Employees:

Come work at Rothman Orthopaedics! Our employees are our single greatest asset, as such, we strive to provide a professional, nurturing environment where every member of our team can make a meaningful difference in the lives of others. This commitment to our employees has earned us the distinction as a Top Workplace in Philadelphia by the Philadelphia Inquirer year after year. Our employees enjoy competitive pay, comprehensive health and dental benefits, tuition reimbursement, paid time off, and retirement savings plans.

Rothman Orthopaedics is an Equal Opportunity employer committed to providing opportunities to all qualified applicants without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. We value developing an inclusive and equitable environment that strengthens our organization and allows us to better attract and retain a diverse workforce that is representative of our patients and our community. We model our values by creating and enacting practices that encourage participation from all backgrounds, perspectives, and experiences.