Front Desk Receptionist FULL TIME - IMMEDIATE START

Front Desk Receptionist at Surgical Specialists at Princeton Surgical Specialists at Princeton has an immediate need for a full time Front Desk Receptionist.

Under the direction of the Business Office Manager, this role covers all aspects of the business office necessary, including answering the phone, front desk reception, data entry, insurance verification, patient calls, and chart scanning. The ideal candidate will possess outstanding multi‑tasking abilities, communication and teamwork, and the ability to keep up in a fast‑paced working environment. Prior successful customer service experience is required.

Responsibilities Verifies insurance prior to patient’s arrival, including add‑ons and direct admits.

Obtains pre‑certification from insurance companies for procedures that require pre‑certification.

Requests office notes from referring physicians if needed for authorization.

Calculates and informs patients of amount due.

Communicates with the doctor’s office.

Ensures all required forms are placed in designated areas of the patient’s chart.

Prepares charts for next day’s surgeries daily within required deadline.

Conducts outbound collection calls to patients regarding their medical invoice/bill, answering questions and setting up payment plans.

Utilizes various collection strategies and methodologies to contact consumers and negotiate payment arrangements in compliance with federal, state and client collection guidelines and laws.

Knowledge of health care financing and medical collections preferred.

Other duties as assigned by the Office Manager.

Qualifications High School Diploma or equivalent.

Minimum 1–2 years of hospital or medical office experience preferred.

Must be able to communicate verbally and non‑verbally in a professional manner.

Ability to use time wisely in preparing work area to meet high‑paced demand.

Show a genuine desire to work and improve the facility as a whole.

Extreme multi‑tasker.

Must demonstrate excellent phone etiquette and exceptional customer service skills.

Pay Range $20.00/hr – $25.00/hr (Wages determined based on factors including qualifications and experience).

Benefits Medical, dental, vision, disability, and life insurance.

Paid time off (vacation & sick leave) – Starting PTO accrual is 15 days per year.

401(k) retirement plan.

Paid holidays.

Health savings accounts, healthcare & dependent flexible spending accounts.

Employee Assistance program.

Employee discount program.

Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long‑term care, elder & childcare, AD&D, auto & home insurance.

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