Rep, Consumer Loan Inbound

Job Title

Improve member financial well-being through BCU consumer loan solutions, while also building member loyalty through world class service.

Role and Responsibilities

Provide a high level of member service handling requests from multiple inbound channels.

Identify member needs by cross selling BCU products and services, as well as optional loan and collateral protection products.

Consistently achieve monthly and annual sales and service goals, including phone queue service levels.

Determine collateral valuations.

Apply current BCU lending fundamentals, policies, and procedures while upholding quality standards.

Maintain a working knowledge of credit reports to evaluate credit standing, perform needs assessment, and identify competitor buyout opportunities.

Provide fundamental credit counseling to members where appropriate and necessary.

Work with dealerships and other finance companies when necessary.

Successfully complete all required registrations or certifications as needed.

Qualifications and Education Requirements

High school diploma or equivalent required, college degree a plus.

Minimum 2 years sales experience.

Excellent written and oral communication skills.

Demonstrated ability and experience in providing world-class customer service.

Ability to collect and analyze data.

Proficient in basic use of Windows operating system, e-mail, and the Internet.

Strong communication, analytical, sales and telemarketing skills required.

Skillful at prioritizing work and able to perform in a fast-paced environment.

Ability to perform multiple tasks simultaneously.

Bilingual a plus.

BCU Shared Values

We foster an environment of inclusion. All individuals are treated fairly and respectfully, have equal access to opportunities and resources, and can contribute fully to the organization's success. We act with integrity. We follow the golden rule without exception. We display courage in our convictions. We drive innovation, reaching beyond boundaries and thoughtfully explore new horizons. We excel through collaboration. By working as one, sharing information and seeking solutions, we deliver exceptional outcomes. We wow our members. We focus intensely on putting the member first, delivering extraordinary experiences that create lasting relationships inside and outside the organization.