DFC Bilingual Customer Service Representative

DFC Customer Service Representative I

Driveway Finance Corporation (DFC) is a modern automotive lender and part of the Lithia & Driveway (LAD) family, one of the largest automotive retailers in North America and where we exemplify "Auto Done Easy". DFC provides flexible, customer-focused financing solutions that support both retail and commercial clients. Our innovative approach combines technology with personalized service to simplify the vehicle financing experience. At DFC, we're driving the future of auto finance!

The DFC Customer Service Representative I will be responsible for handling inbound service calls from customers while providing excellent customer service and accurately capturing data using company loan processing systems.

The DFC Customer Service Representative I reports to the DFC Customer Service Supervisor.

Location: Tigard, OR

Compensation Range: $21/hr

Shifts:

• 7am - 4pm
• 8am - 5pm
• 9am - 6pm
• 10am - 7 pm

What You'll Do:

• Handle inbound from customers in a Call Center environment while delivering quality service
• Monitor customer account details for non-payments, declined payments, delayed payments and other irregularities
• Prepare documents as needed to fulfill customer requests
• Educate and counsel customers on account terms
• Maintain and ensure accurate, up-to-date customer account information
• Forward delinquent accounts to the appropriate Collections Team for account management
• Other duties as assigned

What You'll Bring:

• Previous telephone customer service experience preferred
• Perform accurate data input into a variety of software
• Provide courteous, knowledgeable, and professional customer service both in person and on the telephone
• Experience providing detailed troubleshooting and resolutions to users
• Experience interpreting and responding to customer questions and requests
• PC skills including knowledge and use of MS Office (Excel, Word, Windows, etc.)

We offer a comprehensive benefits package designed to support you and your family, including:

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays
• PTO: 80 hours front-loaded on day 1
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

Additional information about our Total Rewards benefits can be reviewed on our careers site at

High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Reasonable accommodations may be made to enable individuals to perform the essential functions.