IT Customer Support Technician
Macpower Digital Assets Edge
Jo Summary:
customer service representative supports customers by providing helpful information, answering questions, and responding to complaints. They're the front line of support for clients and customers and they help ensure that customers are satisfied with products, services, and features.
Roles & Responsibilities:
customer service representative supports customers by providing helpful information, answering questions, and responding to complaints. They're the front line of support for clients and customers and they help ensure that customers are satisfied with products, services, and features.
Roles & Responsibilities:
- Respond promptly and professionally to incoming telephone calls, chats, and tickets.
- Assist with order problems, exchanges, edits, and tracking.
- Develop knowledge of products, services, etc and effectively convey this information to customers.
- Understand and resolve compliance issues in accordance with policies and procedures.
- Be an active team member and support overall teamwork and morale
- Adhere to all established procedures, policies, and safety rules.
- Maintain established performance levels.
- Completed Secondary Education
- Experience working in customer service-related work.
- Basic understanding of customer relationship management (CRM) software.
- Ability to effectively communicate over the phone and via email.
- Customer service skills and professionalism with a strong ability to diffuse customer concerns.
Vacancy posted 3 days ago
Similar jobs that could be interesting for youBased on the IT Customer Support Technician in New York, NY vacancy
- ...services organization in New York City is seeking a Senior IT Desktop Support Technician to provide hands-on technical support for a demanding... ...technologies ~ Strong communication, problem-solving, and customer support skills Desired Skills: Microsoft or Cisco...SuggestedWork at officeRemote workMonday to FridayShift workDay shift
Tandym Group
New York, NY2 days ago $22 per hour
...Our client is seeking an IT Desktop Support Technician (Level 1) to join their team for a summer intern project . This role offers hands-on... ...Active Directory Strong communication skills and a customer-service oriented personality Ability to work onsite...SuggestedSummer internshipThe Right Click, Inc.
New York, NY5 days ago- ...Onsite IT Support Technician MetroSys is seeking a customer-focused Onsite IT Support Technician to provide hands-on technical support for end users and office infrastructure within a corporate enterprise environment. This role serves as the primary onsite IT resource...SuggestedWork at officeLocal areaRemote work
MetroSys Inc
New York, NY5 days ago - ...IT Support Technician Location: New York, NY/Hybrid Duration: Long Term Position Summary We are seeking a proactive and customer-focused IT Support Technician to provide both internal IT support and onsite client support services. This role is ideal...SuggestedWork at officeLocal areaRelocation
Molaprise
New York, NY1 day ago $25 - $30 per hour
...Description* Our client is looking for a Technician to join their team. Candidates will be... .... This is a hardware based role supporting moves, adds, changes, imaging, migrations... ...to projects. Candidates must have good customer service and written and verbal communication...SuggestedContract workTemporary workCasual workWork at officeWeekend workAfternoon shiftTEKsystems
New York, NY1 day ago$22 - $26 per hour
...Job Description Job Description Position: Desktop Support Technician Duration: 12 months+ (+ extensions long term!) Location: 1 park... ...connectivity & networking protocols, active directory, etc. ~ Excellent customer service/ability to interact with clients...Hourly payMonday to FridayShift workInsight Global
New York, NY4 days ago- ...Summary We are seeking a motivated and dependable Entry-Level IT Support Technician to assist with day-to-day technology needs across our... ...Microsoft Office applications. Strong communication and customer service skills. Ability to lift and move computer equipment...Work at officeRelocation
Reflex Performance Resources
New York, NY28 days ago $72.5k
...Job Description Description: POSITION PURPOSE: The IT Support Technician I/II provides responsive, high-quality technical support to... ...knowledge. Strong analytical, planning, execution, and customer-service skills. Highly organized with the ability to manage...Work at officeLocal areaRemote workRelocationN Y C District Council Carpenters Welfare Fund
New York, NY9 days ago- WheelHouse IT is seeking a Tier 1 Support Technician to join our Service Desk team. This is a remote position aimed at providing exceptional customer service and technical support. Candidates must have experience with Managed Service Providers and be comfortable troubleshooting...Remote jobContract work
$65k - $70k
HOK is seeking a full-time IT Support Specialist to join our Advanced Technology Group in New York. This is an in-office role, Monday-Friday... ...5,000-$70,000 per year. The ideal candidate provides top-tier customer service to internal clients, with knowledge of PC components...Full timeWork at officeMonday to Friday- ...growth. The Role We are looking for a dedicated, full‑time IT Support Technician to support our day‑to‑day helpdesk operations at... ...managed service providers as needed Maintain a high level of customer service, ensuring a positive and supportive experience for...Full timeRemote workWorldwide
- ...s largest industries, delivering tailored intelligence that supports strategic planning, innovation, risk management, and sustainable... .... The role... GlobalData is looking for a proactive and customer-focused IT Support Engineer to join our New York office. As the...Work at officeLocal areaRemote work
$25 - $27 per hour
Position: IT Support TechnicianWho we are: The Police Athletic League (PAL) of New York City... ....PAL is seeking an IT Support Technician to support the day-to-day upkeep of computer... ...other IT vendors.IT Project Management and Customer Service:Provide the highest level of...Hourly payTemporary workPart timeSummer workWork at officeAfternoon shift- Molaprise in New York, NY hybrid, seeks an IT Support Technician to provide desktop and on-site client support, deploy equipment, and help secure... ...to mid-level technicians with strong troubleshooting and customer service skills. You will travel to client sites for moves...
- ...Part-Time on-site role for a Help Desk Technician at Aurora Computer Technology, Inc. in Staten... ...be responsible for providing technical support, troubleshooting networks, desktop... ...networking Problem-solving skills helpful Customer service and communication skills #J-188...Full timePart time
- ...you want to work with mutually supportive colleagues in love with... ...experienced field Technology Support Technician to join our team! You will... ...track and manage proactively customer issues and resolutions.... ...Qualifications: Previous experience in IT, customer service, or other...Remote work
PCPC
New York, NY9 days ago - ...blended role provides up to Tier 3 event production and AV/UCC support while also assisting with End User Services and Tier 1 helpdesk... ...engineering, infrastructure, or vendor teams Provide a high level of customer service and collaborate effectively with internal teams,...Work at officeShift work
- ...IT Help Desk Technician II The IT Help Desk Technician II serves as an advanced technical resource within the IT support team, responsible for resolving escalated technical issues that require... ...skills with a strong customer-service mindset. Ability to maintain...Remote workWeekend workAfternoon shiftEarly shift
Jazz at Lincoln Center
New York, NY4 days ago $28 - $30 per hour
A dynamic IT solutions provider is seeking a proactive Level 1/2 IT Support Specialist in New York. You will provide essential support to internal users and troubleshoot... ...be experienced in IT support, possess strong customer service skills, and have basic knowledge of...Contract work$33.65 - $38.46 per hour
...an alternative application process. IT Help Desk Technician II Full-Time, Hourly New York, NY, US... ...advanced technical resource within the IT support team, responsible for resolving... ...written communication skills with a strong customer‑service mindset. Ability to maintain...Hourly payFull timeRemote work$67k - $72k
A leading IT service provider in Bronx, NY is looking for an Information Technology Help Desk Technician to handle client calls, troubleshoot technical issues, and provide effective... ...PC troubleshooting abilities and strong customer service skills. This full-time on-site...Full time- The Help Desk Technician at Institute for Community Living Inc. provides Tier 1 and 2 IT support to staff across NYC locations, via phone, in-person, and remote tools. The role requires strong customer service, Windows OS and MS Office proficiency, and the ability to install...Remote work
- ...company. About the Team We're looking for a Technical Support Analyst to help us deliver exceptional support for Rain's platform... .... What you’ll do ~ Investigate and resolve advanced customer and partner issues across Rain's systems, APIs, and...Work at officeWork from homeWorldwideFlexible hours
Rain
New York, NY3 days ago - ...description About IT UNIVERSE We are a well-established company in the IT market with a history spanning over 16 years. As an IT solutions... ...to service and resolution deadlines. Provide technical support for hardware and software. Install approved software. Reinstall...Remote work
IT Universe Tecnologia
New York, NY3 days ago - ...Senior Help Desk Technician II Employment Type: Full Time CGS... ...1 & 2 Help Desk (PC Assist) support services to end users consisting... ...required information for all IT-related tickets utilizing ITIL... ...-class personnel to deliver customized solutions that fit our client...Full timeFor contractorsWork at officeRemote workFlexible hours
Contact Government Services LLC
New York, NY5 days ago $60k - $70k
...Job Description Summary The Aumentum Technologies support team is seeking a Support Analyst to provide application support to customers. This role involves answering complex questions on the function and usage of our products, investigating, managing, tracking, and closing...Local areaHarris Computer
New York, NY5 days ago$70k - $90k
...solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company... ...is seeking a highly skilled Service Engineer to support our Global Service network and contribute to...Work at officeWorldwideSupermicro
New York, NY2 days ago- ...Technical Support Analyst, New York, NYWe have an opening available for a Technical Support Analyst for... ...of providing technology solutions and support to customers, participating in delivering assigned office(s) daily IT operational work list, facilitating and supporting...Work experience placement
Next Step Staffing
New York, NY2 days ago - ...About the job Help Desk Technician Nebulon Dynamics Limited... ...solutions. Now, were expanding our support team and looking for an... ...our passion for excellence and customer care. This isn't just a job... ...Education: Associate's degree in IT, Computer Science, or a...Remote workFlexible hours
Nebulon Dynamics Limited
New York, NY3 days ago $90k - $110k
...Trade Support AnalystNew YorkAbout Man GroupMan Group is a global alternative investment management firm focused on pursuing outperformance... ...with departments such as Legal/Compliance/Investment Teams/IT and the Settlement Team on a regular basis.Manage the handover from...Local areaFlexible hoursMan Group
New York, NY1 day ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to IT Customer Support Technician. Be the first to apply!
Related searches
- mri tech aide New York, NY
- salesforce technical analyst New York, NY
- lead technical specialist New York, NY
- service desk assistant New York, NY
- end user support technician New York, NY
- operations support technician New York, NY
- help desk technical support New York, NY
- technical assistant New York, NY
- support analyst New York, NY
- technical associate New York, NY