Technical Support Technician

Title: Technical Support Technician
Location: 110 William Street, New York, NY 10038 (Onsite) Need local


Duration: 12 Months


USC & GC only

Need 3 references

Vendor Qualifications
• 2+ years of hands-on PC and mobile device support experience
• Knowledge of approaches, tools, and techniques for recognizing and resolving technical


(hardware, software, application) problems
• Strong interpersonal skills, problem solving and customer service skills
• Ability to multitask and perform in a high-paced/high-pressure environment
• Ability to work independently or within a group to resolve an issue
• Ability to communicate with different levels of the organization
• Strong team player with service-oriented attitude and customer focus
• Ability to provide effective and efficient real-time support for a variety of desktop


computer users

Scope of Service/ Work


The candidate specific duties will include:
• Provide scheduled and as necessary IT Digital Center Coverage, distribute, and collect


wireless equipment
• Complete final configuration of smartphones, Tablets, laptops, and other information


technology equipment, as necessary
• Assist with walk-ins for all types of Mobile technology issues
• Process and collect documentation as required, including signature
• Identify, diagnose, and resolve Tier II technical problems related to personal computer


hardware, software applications, and mobile devices at assigned site(s)
• Deliver, setup, and configure laptop computer hardware, software, Smart Phones, iPads,


tablets, and peripherals
• Escalate problems (when required) to the appropriately experienced technician
• Learn appropriate software and hardware used and supported by the organization
• Assist in evaluating new technology
• Conduct end user technical training as needed
• Coordinate timely repair of computer equipment covered by the third-party vendor


maintenance agreements
• Field support calls and the emails related to IT support
• Use Service Desk software to manage and prioritize assigned workload and update the


problem tickets with detailed resolution