Warehouse Manager

Company Overview

Swiss Madison LLC is a prominent leader in the luxury bathroom and kitchen fixture industry, with a significant presence in both wholesale and retail markets. Recognized among the NJBIZ 50 Fastest Growing Companies in 2020, our organization fosters a dynamic and collaborative environment that encourages professional growth and development across various departments.

Job Overview

The Warehouse Manager owns the safe, accurate, efficient, and reliable operation of Swiss Madison’s Georgia distribution center. This role is accountable for inbound, outbound, inventory, staffing, safety, technology readiness, equipment, facility organization, service-level performance, and continuous improvement. The manager must be a hands-on, creative warehouse leader who understands and can competently perform every warehouse position, mentors the Warehouse Floor Supervisor, and partners with the Senior Operations Manager to improve workflows, systems, capacity, cost, quality, reliability, and customer trust.

Responsibilities

Leadership, Accountability, and Team Development

• Provide visible, hands-on leadership throughout the warehouse and maintain consistent floor presence across inbound and outbound operations.
• Maintain a full working understanding of every warehouse position and remain capable of safely performing, demonstrating, and training the essential tasks of each role.
• Mentor and develop the Warehouse Floor Supervisor through regular one-on-ones, clear expectations, coaching, feedback, delegation, and documented development plans.
• Define clear ownership for the manager, supervisor, department leads, permanent employees, and temporary associates; ensure backups are trained for critical functions.
• Hold the supervisor and department leads accountable for daily execution while remaining ultimately accountable for building performance.
• Lead daily start-up meetings and weekly performance reviews covering workload, staffing, safety, quality, productivity, service levels, bottlenecks, and corrective actions.
• Hire, onboard, train, coach, recognize, discipline, and evaluate employees in coordination with Human Resources and the Senior Operations Manager.
• Coordinate temporary labor needs with staffing agencies; forecast labor, validate time and attendance, reconcile agency invoices, and address performance or attendance concerns promptly.
• Ensure new-hire onboarding includes required paperwork, site-specific safety training, equipment authorization, role training, productivity expectations, and documented 7-, 30-, and 60-day follow-ups.

Operational Ownership

• Own end-to-end inbound, receiving, putaway, replenishment, picking, packing, ship verification, small parcel, LTL, returns, inventory control, container, and empty-return workflows.
• Plan daily labor and workload based on order volume, inbound appointments, carrier schedules, customer SLAs, staffing, equipment availability, and operational priorities.
• Ensure all orders ship accurately and on time, with complete BOLs, tracking, labels, photos, RFID documentation, dimensions, weights, and other required shipping records.
• Manage container delivery, unloading, empty-return, and documentation timelines to prevent detention, demurrage, storage, bobtail, or other avoidable charges.
• Ensure product is scanned, stored, consolidated, protected, and made accessible in assigned locations; maintain accurate system-to-physical inventory.
• Establish cycle-count routines, research discrepancies, control damaged and replacement-box inventory, and ensure returns are dispositioned promptly.
• Maintain a clean, organized, audit-ready operation using 5S principles; keep docks, aisles, exits, staging areas, racking, and workstations safe and orderly.
• Own opening, closing, weekend, holiday, and leadership coverage plans so the operation is not dependent on one employee.

Technology, Systems, and Equipment Support

• Technology ownership: Ensure warehouse technology is available, correctly configured, secure, and ready for each shift, including computers, shipping carts, printers, label printers, scanners, RF devices, scales, dimensioning equipment, monitors, cameras, and network-connected warehouse equipment.
• Maintain working knowledge of Sellercloud, ShipBridge, Skustack, Skustack Lens, carrier systems, Microsoft Office, Google Workspace, and other approved warehouse platforms.
• Troubleshoot first-level system, printer, scanner, device, and workstation issues; document the issue, complete basic checks, and escalate promptly to the appropriate internal or external support partner when the issue cannot be safely resolved onsite.
• Coordinate with the Senior Operations Manager, IT, Sellercloud, carriers, vendors, and equipment providers on system changes, testing, access, repairs, implementations, and user support.
• Protect system access by ensuring each employee uses an authorized individual login; shared credentials or another employee’s account are not permitted.
• Maintain an accurate technology and equipment inventory, including device assignment, condition, support contacts, warranties, repair status, replacement needs, and critical spare supplies.
• Ensure warehouse dashboards and visibility tools are used to monitor picklists, employee movement, shipment status, backlog, productivity, and operational exceptions.
• Own preventive maintenance schedules, inspections, service records, and repair escalation for material-handling equipment, dock equipment, machines, and warehouse tools.

Continuous Improvement and Business Partnership

• Act as a creative and resourceful problem-solver who observes the operation, challenges inefficient practices, and develops practical improvements.
• Partner with the Senior Operations Manager to map workflows, identify bottlenecks and failure points, test solutions, update SOPs, implement changes, and verify sustained results.
• Create and maintain a warehouse layout and capacity plan that supports safe product flow, efficient travel paths, dock utilization, storage needs, subleased-space boundaries, and future growth.
• Use data, floor observations, employee feedback, root-cause analysis, and cost information to recommend changes to labor, equipment, technology, storage, and work methods.
• Lead approved improvement projects with defined owners, deadlines, success measures, training, and post-implementation follow-up.
• Standardize effective processes through current SOPs, workstation instructions, training records, checklists, and audits.

Safety, Compliance, and Facility Readiness

• Own compliance with OSHA requirements, company safety policies, equipment inspection requirements, incident reporting, emergency procedures, and required safety records.
• Ensure only trained and authorized employees operate material-handling equipment and that daily inspections and corrective actions are completed.
• Conduct routine floor, aisle, dock, racking, equipment, fire-exit, eyewash, housekeeping, and security checks; correct hazards immediately or escalate with controls in place.
• Lead incident investigations, preserve documentation and camera evidence, identify root causes, and implement corrective and preventive actions.
• Manage facility and vendor needs within authority, including repairs, rentals, service agreements, waste removal, supplies, security, and maintenance coordination.

Performance Management and Communication

• Establish and monitor KPIs for safety, attendance, productivity, quality, inventory accuracy, on-time shipping, receiving timeliness, order aging, rework, damage, and cost.
• Review performance trends daily and weekly; recognize strong performance and provide documented coaching, retraining, or corrective action when expectations are not met.
• Provide accurate daily updates, weekly reports, staffing forecasts, incident escalations, and improvement-status updates to the Senior Operations Manager.
• Communicate proactively with Order Processing and other business partners regarding shipment delays, inventory issues, carrier constraints, system problems, and recovery plans.
• Ensure important operational issues are investigated to root cause and not merely passed to another department.

Qualifications and Requirements

Required

• 5+ years of progressive warehouse or distribution experience, including 3+ years leading teams in an inbound/outbound operation.
• Demonstrated ability to manage supervisors, leads, permanent employees, and temporary labor in a high-volume environment.
• Strong knowledge of receiving, inventory control, order fulfillment, small parcel, LTL, returns, dock operations, and warehouse safety.
• Hands-on competence across warehouse functions and the willingness and physical ability to work alongside the team when training, auditing, or stabilizing operations.
• Strong technology aptitude, including WMS/OMS, shipping systems, RF devices, printers, spreadsheets, dashboards, and structured troubleshooting.
• Strong judgment, ownership, communication, organization, coaching, conflict-resolution, and follow-through skills.
• Ability to analyze performance data, identify root causes, build action plans, and deliver measurable improvement.
• Ability to operate warehouse equipment safely; required certifications must be obtained and maintained as applicable.
• Ability to work the schedule required by the operation and respond to urgent operational issues when necessary.

Preferred

• Experience with Sellercloud, ShipBridge, Skustack, Skustack Lens, carrier portals, Power BI, or similar platforms.
• Experience in a 3PL, e-commerce, retail-compliance, home-goods, or bulky-product distribution environment.
• Lean, Six Sigma, 5S, OSHA, forklift trainer, or related operational certification.
• Experience managing facilities, equipment vendors, staffing agencies, and warehouse improvement projects.

Physical and Work Environment Requirements

• Regularly walk and stand throughout a large warehouse, including docks, storage aisles, staging areas, and workstations.
• Safely lift, push, pull, or assist with materials consistent with company policy and applicable accommodation requirements.
• Work around powered industrial trucks, trailers, loading docks, warehouse machinery, noise, dust, and varying temperatures.
• Use computers, mobile devices, scanners, printers, cameras, and other warehouse technology throughout the workday.

Success Measures

• Safe, compliant, organized, and audit-ready warehouse.
• Consistent on-time and accurate inbound and outbound execution.
• Clear ownership, trained backups, and reduced dependency on individual employees.
• Supervisor development and stronger frontline leadership.
• Reliable warehouse technology and equipment with timely issue resolution.
• Documented, measurable workflow improvements delivered with the Senior Operations Manager.