Inside Sales/ Customer Service Representative

Job Description

Job Description

Responsibilities:

• Sales Support & Account Growth: Support revenue development by winning new business, understanding customer needs, and recommending tailored product solutions that align with profitability goals while growing accounts.
• Cross-Departmental Coordination: Act as a central liaison between internal teams (Engineering, Procurement, Quality, Production, Finance) and external partners (Outside Sales, Distributors) to share timely information and keep the sales process moving efficiently.
• Full-Cycle Account Management: Manage the entire customer transaction workflow, including quoting, order entry, shipment monitoring, returns, and proactive issue resolution, to ensure high levels of customer satisfaction.
• Relationship & Product Advocacy: Build long-term relationships with customers and channel partners, advocating for their needs internally and communicating feedback to team members to assist in customer service.
• Data & Administrative Ownership: Maintain accurate, up-to-date records across CRM, ERP, and SharePoint systems; prepare performance reports, support accounts receivable efforts, and complete administrative tasks as assigned.

Experience & Technology Requirements:

·       Minimum five years of experience in inside sales and/or customer service

·       Proficiency with Microsoft Excel, Word, Outlook, PowerPoint, CRMs, and either Teams, Slack, or Zoom

·       Ability to communicate clearly and concisely, using proper grammar and spelling

·       Overall technology proficiency and the ability to learn new software or pick up new tech skills reasonably fast

Soft Skills & Personality Requirements:

·   Growth Mindset & Technical Curiosity: You are proactive and highly motivated to succeed and continuously improve. You seek autonomy by becoming a technical expert in your role and have a strong desire to learn, grow, and accept coaching, guidance, and constructive feedback.

·   Proactive Problem Solving: An analytical, data-driven thinker who uses objective information to assess performance and identify buying trends. You pair this with a creative, outside-the-box mindset to bring viable solutions to complex challenges.

·   Ownership & Reliability: You possess a high degree of accountability, discipline, and diligence. You are detail-oriented, organized, and follow through on every task. Moreover, you are transparent, taking full ownership of your work and mistakes while maintaining an honest, trustworthy approach.

·   Diplomatic Communication: A confident and persuasive communicator in-person and by phone and email. You maintain a diplomatic and professional presence, representing the company with politeness and gratitude while providing industry-leading customer service.

·   Collaborative Spirit: A positive, optimistic "can-do" team player who thrives in a customer-centric environment. You are humble, flexible, diligent, disciplined, organized, and bring a healthy sense of humor to the workplace, ensuring a supportive atmosphere for teammates and customers alike.

Availability Requirements:

·       Interest in working for the same company for 3+ years

·       Willing and able to work in-office at Easton, PA 18045 Monday through Friday from 7:30 AM to 4:00 PM, 40 hours per week

Many of those employed through JobConnection Services find that their positions are temp-to-hire. Our skilled office staff works to set each employee up for success! We ensure you have a clear picture of the responsibilities of the assignment you are going to, and work as a liaison between you and the client.

A personal relationship that includes constant communication with our clients makes for a pain‐free temporary or permanent placement process - and that translates to happy employees!

Stop in today - and feel free to bring a friend along!

Company Description

Many of those employed through JobConnection Services find that their positions are temp-to-hire. Our skilled office staff works to set each employee up for success! We ensure you have a clear picture of the responsibilities of the assignment you are going to, and work as a liaison between you and the client. \r\n\r\nA personal relationship that includes constant communication with our clients makes for a pain‐free temporary or permanent placement process - and that translates to happy employees!\r\n\r\nStop in today - and feel free to bring a friend along!