Spa Supervisor

Spa Supervisor

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the role:

The Spa Supervisor is responsible for assisting the Spa Assistant Manager and the Director of Spa & Retail with the day-to-day operations and retail merchandising of the Spa. The Spa Supervisor will assist in leading the Spa Concierge and Spa Attendant teams and be visible in the operation, welcome and register spa guests, handle requests for guests, clients, and group contacts, support retail promotions and events and maintain supplies and equipment.

What you will do:

• Assists the Spa Assistant Manager in overseeing the day-to-day operations of the Spa and constantly striving to improve the guest experience by adding personal recommendations and touches to exceed guest expectations.
• Assists in the training of the Spa staff to exceed standards. Ability to work with Learning Manager and Designated Trainers to achieve the best possible learning environments for spa staff.
• Assists in the coaching, mentoring and leadership for Spa employees and convey clear instructions and guidance to staff and establish working relationships that attain a high level of effective employee morale.
• The ability to participate in regular staff meetings to keep employees informed of hotel policies and changes as well as ways to increase sales and service.
• The ability to work closely with Engineering Housekeeping, and Laundry, to maintain quality and mechanical operation, cleanliness and special requirements of all Spa equipment and facilities.
• The ability to keep the Spa Assistant Manager, Spa Director and Director of Leisure & Wellness informed about the department, all employees' performance, and guests' concerns and comments and assist with other duties as needed.

What you bring:

• Minimum 1+ years' experience in a luxury Spa.
• Demonstrates knowledge and passion of spa, wellness, and holistic modalities.
• Strong interpersonal and relationship-building skills to work with cross-functional teams.
• Guest centricity and understanding the importance of guest's preferences.
• Requires the ability to operate computer equipment and knowledge of Microsoft applications.
• Fluency in English is required for this location and this job requires applicants to have current work authorization in the United States.

What we offer:

• Wage is $29.42 per hour
• Winter Season Lifestyle Benefit
• Merchant Pass Available
• 401k participation with company matching program
• Competitive Benefits: Medical, Dental and Life Insurance
• Discounted travel with discounted F&B and Spa Services at Four Seasons Hotels and Resorts Worldwide.
• Employee Cafeteria available for meals.
• Be yourself and become a member of a work family that cares about you and invests in your development.
• Elevate your craft here and abroad!
• Employee engagement at all levels; where your thoughts and ideas are not only heard but actioned.

Schedule & Hours:

• This is a full-time position.
• A successful candidate will have a flexible schedule, and the ability to work morning, afternoon and evening shifts, weekends, and holidays.

Learn more about what it is like to work at Four Seasons Resort and Residences Vail:

• Four Seasons Resort and Residences Vail phots and videos
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• Four Seasons Jobs
• Four Seasons Hotels and Resorts LinkedIn
• Four Seasons Jobs Facebook
• Four Seasons Jobs Twitter

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website -