Field Service Dispatcher
Yancey Bros.
From Georgia. For Georgia. Since 1914 Yancey Bros. Co. has proudly served as the authorized Caterpillar equipment dealer for Georgia, providing our customers with the highest quality sales, parts and service. From Caterpillar heavy and compact construction equipment to on-highway trucks, we remain committed to learning more about our customers, offering equipment and support to keep up with their changing needs. This all starts with our greatest asset…our employees. What You Will Be Doing: As the Field Service Dispatcher you will be the point of contact for the Field Service Technician, Manager and Customer. You will be responsible for scheduling, ordering parts, invoicing and keeping all parties involved updated on the state of repairs. Primary Responsibilities: Be point of contact for all field service repairs Schedule all repairs. Order parts as needed Quote repairs as needed. Open and close work orders. Search for service letter, product updates and additional repairs. Monitor life day labor and work in process through Service Link Maintain average life day labor 10 days or less for invoicing. Use modern for daily customer communication and customer updates. Communicate with customer upon job completion Additional Responsibilities: Participate in required safety program and work in a safe manner. Additional duties as assigned by manager. Who We Are Looking For: To be successful in this position you should be able keep accurate records and provide guidance to customers, technicians and management with regards to the status of repairs. You should possess a strong sense of urgency and desire to provide superior customer service. Being able to work as a team and well under pressure is also highly desirable. Education/Experience: High school diploma or equivalent required. Required Qualifications/Skills: Knowledge of DOT, OSHA and MSHA rules and regulations Computer skills (software and internet usage) On call after hours required Preferred Qualifications/Skills: Prior experience with SIS, DBS, ET (CATERPILLAR systems) 2 – 3 years’ experience as Service Technician, Service Write, Service Coordinator in the industry Values: Safety: We value the lives and health of our team and customers above all else. Integrity: We are ethical and trustworthy, demonstrate respect for others, and communicate truthfully and promptly. Teamwork: We work as one across our organization for the benefit of our customers. Excellence: We strive to be the best, continuously improving our customers’ experience and the solutions we provide. Sense of Urgency: We respond quickly to customer needs and hold ourselves accountable for results. Ideal candidates will demonstrate the following values: Acting in a safe manner Exhibiting honesty and integrity Acting in a fair and ethical manner Team mentality Delivering quality results Exhibiting pride and ownership Working with a sense of urgency Exhibiting a winning attitude What We Offer: Yancey Bros Co offers a full benefits package that includes aggressive compensation levels, technician tool allowances, full medical, vision and dental coverage, employee wellness programs, paid vacations and more. Competitive Pay Structure Compensation: Competitive Pay Technician Tool Allowance 401k Plan Strong Company Match Employee Profit Sharing Financial Wellness Coaching Employee Wellness Program Prescription Drug Coverage Flexible Spending Accounts #J-18808-Ljbffr
- ...providing our customers with the highest quality sales, parts and service. From Caterpillar heavy and compact construction equipment... ...asset…our employees. What You Will Be Doing: As the Field Service Dispatcher you will be the point of contact for the Field Service...SuggestedTemporary workFlexible hours
$15k
...What It Means to Be a Dispatcher at Guardian Fleet Services Being a Dispatcher for Guardian Fleet Services means becoming the central hub of communication, coordination, and support for our entire operation. Dispatchers are the heartbeat of the company-balancing customer...SuggestedTemporary workWork at officeLocal areaShift work$41.6k - $89.5k
...Job Summary The Field Service Scheduler is responsible for coordinating and managing onsite and remote service activities for the Controls Services team. This role serves as a central point of communication between customers, project managers, field service engineers (...SuggestedWork at officeRemote work- ...Store Dispatcher Automotive Dispatcher/Assistant Store Manager Reports To: Store Manager Status: Full-Time Salaried Division... ...environment ~ Highly motivated to provide superb customer service ~ Excellent communication and interpersonal skills ~ Must...SuggestedFull timeContract work
- ...Job Description Job Description Dispatcher/Assistant Store Manager Reports To: Store Manager Direct Reports: No Status... ...retail enviornment ~ Highly motivated to provide superb customer service ~ Excellent communication and interpersonal skills ~ Must...SuggestedFull timeContract work
$19.6 per hour
...Dispatcher (Safety And Security) The dispatcher will be responsible for maintaining operational control of communications for the Atlanta... ...technical support center, a monitoring center, and a customer service call center. The dispatcher is required to perform in each of...Hourly payPart timeWork experience placementWork at officeLocal areaFlexible hoursShift workAfternoon shift- ...Dispatcher - Mobile Pet Grooming Job Summary The mobile grooming dispatcher is responsible for arranging and selling mobile grooming services to Pet Parents in the Marietta, Ga area. This includes taking calls from potential customers, booking appointments, and ensuring...Work from homeFlexible hours
- ...Join to apply for the Store Dispatcher I role at NAPA Auto Parts . 12 hours ago Be among the first 25 applicants Join to apply for the... ...efficient as possible Tracking and analyzing quality of delivery service using Delivery Management System Overcoming roadblock problems...Full timeShift work
$9 - $11 per hour
...Customer Service Rep - Plumber Dispatcher Panther Brands in Austell, GA is looking for a full-time Customer Service Rep - Plumber Dispatcher to join our company! Do you enjoy solving problems for others? Have you been looking for a new and interesting position? Would...Hourly payFull timeWork at officeMonday to FridayFlexible hours$18.3 per hour
...Dispatcher As Dispatchers, our team members play a pivotal role in delivering impeccable customer service to our clients and passengers. Responsible for scheduling and dispatching operators and drivers, dispatchers ensure the efficient operation of vehicles dedicated...Hourly payFull timeWork at officeImmediate startShift work- ...Job Description Key Responsibilities: Prioritizes and dispatches information to police, administrative officials, emergency... ...responses to crimes, fires, injuries, accidents, requests for service and other emergency and non-emergency incidents. Logs calls...Local areaRemote work
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- ...Security Operations Center Dispatcher This position is required to be in-office in Marietta... ...checks Experience: Call Center Customer Service or Support: 1 year (Preferred) Security... ...security, law enforcement, or other related fields, preferred Familiarity with security...Full timePart timeWork at officeRemote workShift workNight shiftWeekend workAfternoon shift
- ...Job Title Position summary: Maintain organized assignment of field technicians to jobs, assuring timely response to customers while... ...customers by providing consistent and logical scheduling for emergency service as well as scheduled maintenance. Role Qualifications...Work at officeNight shift
- ...CKS.) We are seeking a reliable and detail-oriented Night Shift Dispatch Coordinator to serve as the primary point of contact for... ...multiple priorities while maintaining a high level of customer service and operational efficiency. Key Responsibilities Serve as the first...Hourly payWork at officeNight shiftAfternoon shift
$42.84k
...With exceptional facilities, ideal class sizes, and unique field experiences, our students have room to create. Here,... ...Information University Police Job Summary The Dispatcher is skilled emergency service work that involves receiving emergency and non-emergency...Full timeWork at officeShift work- ...We are looking for a local experienced service based dispatcher in the Metro Atlanta area. Are you the person everyone goes to when something... ...Perry and Atlanta, GA locations. Working closely with our Field Leadership and the Field Technicians this role focuses on persistent...Local areaRemote workWork from homeFlexible hours
$18 per hour
...Window Dispatcher Transdev in Fulton County, GA is hiring a Window Dispatcher. Our Window Dispatcher ensures the Dispatch team fills... ...with timely instructions and responses. We are seeking customer service-oriented professionals who are dedicated to safety....Full timeContract workPart timeLocal areaRemote workLong distanceFlexible hoursShift work$22.02 - $33.08 per hour
...High School Diploma/GED and 5 years' experience in a related field. OR the right candidate could also have a different combination... ...interpersonal skills Proven ability to make decisions Customer service skills Strong problem solving and innovative thinking skills....Hourly payWork at office1 day per week$35 per hour
...Job Description Job Title: HVAC Dispatcher / Coordinator Location: Marietta, GA... ...Experience: 5+ years office experience (HVAC service dispatching preferred) Availability:... ...day-to-day communication between our field teams, customers, and project partners....Full timeTemporary workFor contractorsFor subcontractorWork at officeImmediate start- ...A Dispatcher is required to communicate with drivers to assist with problem resolution while... ...route. Furthermore, handling incoming service orders, directs drivers, and resolves service... ...specialists to optimize routes. • Fields incoming calls / emails from customers....
- ...Experienced Dispatcher Wanted Upscale Limousine Company is seeking an experienced dispatcher for an immediate opening. We offer:... ...Understand the importance of a customer first approach to service Have reliable transportation and able to pass a pre-employment...Full timeImmediate startNight shiftWeekend work
- ...scheduling appointments and making orders for more supplies Qualifications High school diploma Excellent speaking voice Superb customer service skills Knowledge of switchboards and phone systems Familiarity with clerical procedures Knowledge of basic office equipment, such...Casual workWork at officeShift work
$18 - $21 per hour
...SATURDAY 7:30AM - 7:00PM Full-time, year-round work Allgood Home Services, part of the nation's largest provider of residential HVAC,... ...home sales team. You'll schedule appointments, coordinate with field sales reps, follow up on quotes, and help drive revenue through...Hourly payWeekly payFull timeWork at officeLocal areaFlexible hours- ...Job Title Dispatchers coordinate emergency response efforts by communicating with emergency... ...a data bank for opportunities in these fields. By applying, you ensure our recruiters... ...calls for assistance, dispatching emergency services to appropriate locations, maintaining...Local area
- ...Emergency Medical Services Grady Health System offers many career paths for experienced professionals. Whether you have many years... ...communication center operations to include receiving, processing, and dispatching requests for emergency medical service within the Grady EMS....
$120k - $140k
..., and integrations • Partner with business teams to enable self-service development within defined guardrails **This is an office-centric... ...Computer Science, Engineering, Information Systems, or related field. 2. Minimum of 7 years of professional experience in...Work at office- ...appointments and making orders for more supplies Qualifications: High school diploma Excellent speaking voice Superb customer service skills Knowledge of switchboards and phone systems Familiarity with clerical procedures Knowledge of basic office...Casual workWork at officeShift work
- ...Motor Vehicle Dispatcher CYNWAVE Solutions is actively searching for a Motor Vehicle Dispatcher with the CDC of Atlanta, Georgia. This role ensures efficient vehicle utilization, maintains accurate dispatch records, and communicates with drivers and personnel to ensure...Local areaRemote workShift work
$23 - $25.5 per hour
...Dispatcher I - East Point, GA CEVA Logistics provides global supply chain solutions to connect people, products, and providers all... ...Are You Going To Do? Develop and provide excellent customer service to internal and external customers. Dispatch drivers for U....Hourly payContract workWork at officeLocal area
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