Licensed Customer Service/Account Manager

Gregg McDonald Agency

Job Description
Job Description
We are seeking a Customer Service Representative who thrives in a structured, service-focused environment. You’ll support daily operations, assist clients with policy needs, and help maintain the high standards our agency is known for.
Responsibilities
Deliver friendly, professional customer service in person, by phone, and via email.
Process policy changes, payments, endorsements, and documentation with accuracy.
Assist clients with billing questions, coverage explanations, and claims support.
Maintain organized, compliance-ready records.
Support retention efforts, renewal outreach, and cross‑selling opportunities.
Uphold Farmers Insurance standards and agency expectations.
Requirements
Strong communication and customer service skills
Positive attitude and willingness to grow within the agency is a must
Reliable, detail-oriented, and able to follow established processes
Ability to multi-task and work well with others
Comfortable working in a fast-paced, service-driven office
Tech-savvy and able to navigate multiple systems
Have a genuine concern for others and a passion for taking care of people
Must currently have or attain your Wyoming Property and Casualty License within 90 days of hire. Studying on your time.
Benefits
Paid Time Off (PTO)
Hands on Training
Tuition Reimbursement
Mon-Fri Schedule
Career Growth Opportunities
Company discount on home and auto insurance

Vacancy posted a month ago

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