Merchant Systems Analyst

Merchant Systems Analyst


Please see Special Instructions for more details.

• The finalist will be subject to a Criminal Background Check and/or a Motor Vehicle Report.
• The Search Committee will not contact references without first verifying permission with the finalist.
• Please ensure your resume reflects the knowledge, skills, abilities, and experiences to support your answers to the supplemental questions.
• UNC Charlotte Benefits Information:

Position Information

General Information
Position Number
000318

Vacancy Open to
All Candidates

Working Title
Merchant Systems Analyst

Position Designation
EHRA Non-Faculty

Employment Type
Permanent - Full-time

Months per Year
12

Work Schedule
8:00 am - 5:00 pm; Monday - Friday. This position may be eligible for a telework schedule once onboarding is complete and with supervisor approval.

Hours per week
40

FLSA Status
Exempt

Division
Business Affairs

Department
Financial Services (Adm)

Work Location
Reese Building; 2nd Floor; Suite 222

Salary Range
$65,000 - $75,000

Primary Purpose of Department
Within Financial Services, the Office of the Bursar provides quality account management services to students, parents and alumni by proactively assisting them in meeting their financial responsibilities for attendance. Below are the specific functions of the department:

• Cashier collection of all University receipts and deposits from departments and student payments including third party payments, external scholarship payments, and 529 plan payments
• Merchant Services functions
• Student accounts management, including tuition and fee schedule, authorized users, billing, financial holds, and refunds
• Collections and accounting for student loans and past-due accounts
• Financial reporting of student and loan accounts receivables, including tuition discounting, bad debt and allowance for doubtful accounts.
• Form 1098-T (Tuition Statement) processing

The Office of the Bursar is responsible for maintaining accurate accounting of all cash receipts collected at the University and maintaining operations of the accounts receivable system. This includes maximizing the collection of delinquent student or third party accounts and loan receivables and ensuring that all monies collected are deposited daily in the State Treasurer's account with the University's depository bank. The department works with Enrollment Management to monitor the financial aid aspect of the student's account.

Primary Purpose of Position
This Merchant Systems Analyst position serves as the subject matter expert in University payment card solutions and lead technical consultant who configures our payment applications/gateways to process payments on University and affiliated entity merchant accounts. Must develop and maintain productive and collaborative working relationships with internal and external stakeholders, which include over 70 campus merchant accounts, the State Controller's Office, the University's acquiring bank, the University's payment card processor, and other external third parties. Must interpret PCI, industry, state, and University policies and procedures and correctly apply that knowledge to advise stakeholders, administer the University and affiliates Merchant Services function, implement solutions, resolve issues and provide input/guidance for the Payment Card Acceptance program. This position is the primary liaison to payment gateways, contracted third party services providers, OneIT, and the various departments within the University. It is responsible for analyzing, documenting, recommending, implementing, and maintaining merchant system solutions with help from the Merchant Services Manager. It develops and delivers merchant system training, oversees day-to-day merchant system and equipment operations, manages online storefronts, and acts as the backup for the Merchant Services Manager. This position works closely with the Cashier Manager and Cashier/Merchant Support Technician.

Summary of Position Responsibilities

• Merchant System Solution Technical Consultant
• Merchant Systems and Technology Management
• Third Party System Integrations
• Merchant Services and Data Analysis

Summary of Position Responsibilities

• Merchant System Solution Technical Consultant - Serve as the subject matter expert in University payment card acceptance solutions. Maintain knowledge in merchant systems, payment applications, related business processes, PCI (Payment Card Industry) standards, and other policies and requirements. Use expertise to analyze departmental operational needs to anticipate problems, recommend compliant solutions or system modifications to achieve strategic goals, and operate within the bounds of established policy and procedures. Continuously work to improve card processing operations and respond to changing needs and technologies. Use creative and critical thinking to evaluate requests, issues, and/or merchant system problems and recommend compliant solutions. Consult, advise, and direct University staff across all levels (e.g., cashiers to departmental directors) with merchant system solutions.
• Merchant Systems and Technology Management - Manage all University payment card acceptance operations, including POS terminals, payment card applications (i.e., creating/editing online storefronts and implementing third party integrations. Oversee and troubleshoot issues that arise with user access management for merchant systems and Point of Sale(POS) terminals. Assist Cashiers with the user access audit for merchant systems that includes First Data, American Express, and TouchNet. Resolve issues that might arise in the implementation of processing systems, reporting systems, or internal systems related to the payment process or changes dictated by PCI, NC OSC, UNC GA, and/or University policy. Serve as the lead technical liaison between campus merchants, colleagues, external resources, and OneIT on issues that arise involving payment card processing systems. Review and analyze annual merchant PCI validation documentation based on system and payment card security knowledge; follow up as needed to ensure accuracy of payment card processing systems. Work in conjunction with OneIT to oversee payment card system security. Assess and resolve unprecedented problems that require research and review of policy and procedures for the program or assigned components. Monitor merchant system databases, schedules, and reports. Analyzes software applications for their functionality and system requirements, in relation to our state contracted merchant services provider and supported payment gateways.
• Third Party System Integrations - Communicate technical policies and procedures and necessary system implementation guidance to all campus merchants clearly and effectively. Analyze software applications for their functionality and merchant system requirements, in relation to our state contracted merchant services provider and supported payment gateways. Define scope, goals, tasks, deliverables, timelines, tools, and resources necessary to implement merchant system solutions, and ensure accountability. Serve as the lead technical consultant for campus merchants, colleagues, external resources, and OneIT on project teams involving payment card processing systems. Coordinate with acquiring banks, payment gateways, third-party services providers, and campus merchants to initiate setup, lead testing efforts, and ensure PCI compliant payment integrations.
• Merchant Services and Data Analysis - Maintain and enhance positive professional working relationships with all merchant stakeholders to increase credibility for building support and reaching consensus when explaining and interpreting program policies and procedures within assigned area(s). Develop, conduct, and facilitate training on payment card processing systems to enhance campus merchant knowledge and department operations. Provide guidance and expertise to campus merchants on Merchant Services initiatives and develop staff's knowledge of payment card processing from online technologies and gateway reports to point of sale equipment and device troubleshooting. Assess the needs of campus merchants, determine gaps, and recommend changes in payment card processing systems, procedures, workflow and work assignments to improve efficiency and effectiveness. Assist the Merchant Services Manager with data analysis, as needed. Assist the Cashiers and campus merchant staff with merchant reports, as needed.
• Other Job Duties
  • Contributes to University payment card acceptance policies and procedures.
  • Contributes to the PCI DSS annual validation process.
  • Maintains process documentation and compliance timelines.

Minimum Education/Experience

• Bachelor's degree and three (3) years of experience with merchant systems and technology; or an equivalent combination of education and experience.

Preferred Education, Knowledge, Skills and Experience

• Experience with Fiserv, TouchNet, Bluefin, Clover, Braintree, Banner, WebFocus, Excel, Google applications, or similar merchant processors, gateways, and technology systems preferred.
• Strong working knowledge of computer systems, networking, and payment applications.
• Adept with learning new technologies; detail-oriented and organized.
• Ability to work independently with minimal supervision, while at the same time collaborative, proactive and team-oriented with ability to multi-task.
• Certified PCIP, PCI ISA, or PCI QSA
  

Necessary Certifications/Licenses

Preferred Certifications/Licenses

• Certified PCIP, PCI ISA, or PCI QSA
  

Special Notes to Applicants

• The finalist will be subject to a Criminal Background Check and/or a Motor Vehicle Report.
• The Search Committee will not contact references without first verifying permission with the finalist.
• Please ensure your resume reflects the knowledge, skills, abilities, and experiences to support your answers to the supplemental questions.
• UNC Charlotte Benefits Information:

Posting Open Date
06/11/2026

Posting Close Date

Open Until Filled
Yes

Proposed Hire Date
07/15/2026

If time-limited please indicate appointment end date

Contact Information

Posting Specific Questions

Required fields are indicated with an asterisk (*).

1. *
   How did you hear about this employment opportunity?
   • UNC Charlotte Website
   • HERC Job Board
   • Inside Higher Education
   • Circa (formerly known as Local JobNetwork)
   • Another Website
   • Agency Referral
   • Advertisement/Publication
   • Personal Referral
   • Other
   
   
   
2. Where did you learn about this posting?
   
   

   (Open Ended Question)

3. *
   Do you have a Bachelor's degree and three (3) years of experience with merchant systems and technology; or an equivalent combination of education and experience?
   • Yes, I have a Bachelor's degree and 3+ years of experience with merchant systems.
   • Yes, I have an equivalent combination of education and professional experience (e.g., Associate's degree + 5 years of experience, or 7+ years of direct experience).
   • No, I do not currently meet these requirements.
   
   
   
   
   
4. *
   Describe your experience with electronic payments (EFT/ACH/Wire/Credit or Debit Card), banking, merchant accounts, PCI DSS requirements, and credit card payment technology/equipment, including the number of years.
   
   

   (Open Ended Question)

5. *
   Do you currently have, or have you had any of the following certifications: PCIP, PCI ISA, PCI QSA? Please list which ones and how long you have held these certifications and if the certification is still valid.
   
   

   (Open Ended Question)

6. *
   What payment platforms do you have experience with and explain your use or management of the system? (e.g., Fiserv, TouchNet, Bluefin, Clover, Braintree, Banner, etc.)
   
   

   (Open Ended Question)

7. *
   Describe your experience with developing training materials/presentations to teach users how to navigate particular payment systems and technology.
   
   

   (Open Ended Question)

Applicant Documents



Required Documents

1. Resume / Curriculum Vitae
2. Cover Letter / Letter of Interest
3. Contact Information for References

Optional Documents

1. Unofficial Transcripts