Infrastructure Technical Program Manager

Infrastructure Technical Program Manager

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. NTT DATA's client is currently seeking an Infrastructure Technical Program Manager to join their team in Pittsburgh, Pennsylvania (US-PA), United States (US). REMOTE

Job Description: Infrastructure Technical Program Manager Overview

We are seeking an experienced Infrastructure Technical Program Manager (TPM) with strong expertise in M&A integrations and End User Computing (EUC) transformations. This role will lead large-scale infrastructure and endpoint integration programs, ensuring seamless migration, deployment, and operational readiness across enterprise environments. The ideal candidate brings deep technical knowledge across identity, network, and EUC domains, combined with exceptional program governance and execution capabilities in complex, fast-paced M&A scenarios.

Key Responsibilities

1. End-to-End Program Delivery

• Own and drive full lifecycle program delivery from due diligence through Day 1 and post-close integration.
• Develop and manage comprehensive, detailed program plans covering infrastructure and EUC workstreams.
• Define scope, milestones, dependencies, timelines, and success metrics.
• Ensure alignment across infrastructure, EUC, security, and business functions.

2. Execution & Program Governance

• Lead day-to-day execution of infrastructure and EUC integration programs.
• Maintain detailed plans, tracking:
• Milestones and deliverables
• Dependencies
• RAID (Risks, Assumptions, Issues, Dependencies) logs
• Decision logs
• Identify blockers proactively and drive cross-functional resolution.
• Manage escalations and executive communications.
• Provide SteerCo-level reporting, dashboards, and program visibility.

3. Infrastructure & Technical Integration Leadership

• Drive key infrastructure workstreams:
• Identity & Access Management
• Active Directory migrations and consolidation
• Domain/forest trust design and migration
• Identity synchronization and federation
• Network Integration
• Network trust establishment
• Re-IP planning and execution
• Connectivity and segmentation design
• SD-WAN integration and optimization
• Infrastructure Dependencies
• Data center and cloud integration alignment
• Server, endpoint, and platform readiness
• Security and compliance integration

4. EUC Program Leadership (5K+ Endpoints / 3K+ VDI Environment)

• Program Governance
• Lead phased deployment strategy:
• POC → Pilot → Full Deployment
• Manage wave-based rollout across large-scale:
• 5,000+ endpoints
• 3,000+ VDI instances
• Deployment Tracking & Reporting
• Establish centralized deployment tracking:
• Installation status
• Wave progress
• Segmentation data

Deliver executive-level (SteerCo) reporting on:

• Deployment progress
• Risks and mitigation
• Readiness status
• Pilot Governance & Scaling
• Define cross-functional pilot cohorts for validation.
• Establish go/no-go gates based on:
• Technical readiness
• Operational readiness
• Security validation
• Drive controlled scaling from pilot to full rollout.
• Operational Readiness Ownership

Own readiness and transition to steady-state operations: Drive closure of:

• SOC (Security Operations Center) operating model
• Support and escalation workflows
• Defender (endpoint security) transition validation
• Reporting and monitoring enablement
• Ensure all operational processes, tooling, and documentation are production-ready.
• Cross-Functional Coordination

• IT Operations
• Security & SOC teams
• Service Desk / End User Support
• Infrastructure & Engineering
• External vendors
• Synchronize:
• Workstation deployments
• VDI environment rollout
• Ensure seamless coordination between infrastructure and EUC workstreams.

5. Organizational Change Management (OCM)

Develop and execute communication plans:

• Executive-level updates
• Detailed technical and user-level communications
• Create transition playbooks and runbooks for operational teams.
• Ensure support readiness for post-deployment operations.
• Drive stakeholder engagement and adoption across business units.
• Enable smooth handoff to operational teams with proper documentation and training.

Required Qualifications

• 10+ years of experience in technical program/project management.
• 3+ years of proven experience in M&A integration programs.
• 5+ years of strong experience leading large-scale EUC / endpoint / VDI transformations.
• 5+ years of deep expertise in:
• Active Directory, identity migrations, and trust models
• Network integrations (trusts, re-IP, SD-WAN)
• Endpoint management and deployment at scale
• Demonstrated ability to manage complex, cross-functional programs.

Preferred Qualifications

• Experience with 5K+ endpoint enterprise deployments.
• Familiarity with Microsoft Defender, endpoint security, and SOC integration.
• Cloud experience (Azure, AWS, hybrid environments).
• PMP, PgMP, or equivalent certifications.
• Core Competencies
• Strong program governance and structured execution
• Exceptional stakeholder and executive communication
• Deep technical understanding of infrastructure & EUC ecosystems
• Risk management and proactive problem-solving
• Ability to lead large-scale transformations in high-pressure M&A environments
• Success Criteria
• Seamless Day 1 and post-merger integration
• Successful large-scale EUC rollout with minimal disruption
• On-time delivery of program milestones and deployment waves
• Fully operational and validated support model post-transition
• Clear executive visibility and proactive risk mitigation
• High-quality documentation, playbooks, and operational readiness

About NTT DATA: NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future.