Service Assistant

Service Attendant

Location: MCO

Compensation: $16

Reports to: Manager

Who We Are

On the Go has elevated the dining and retail experience for travelers by bringing together world-class hospitality, award-winning dining concepts, and forward-thinking technology. With more than 300 unique dining and retail locations across North America's busiest airports, we're fueled by a passion for creating exceptional guest experiences—made possible every day by our incredible Crewmembers. At On the Go, people truly come first. We invest in our teams, and foster growth in an exciting, fast-paced environment where everyone can shine.

How We Do Business

How we work is just as meaningful as what we accomplish. Our Values—Care, Continuous Improvement, Quality, and Teamwork—guide the way we show up for our guests and for each other. We're committed to fostering an inclusive, safe, and uplifting workplace where people feel respected, empowered, and encouraged to bring their full selves to work.

Why This Job Is a Big Deal!

A Service Attendant plays a critical role to deliver the OTG guest experience by being our front line point of contact for our guests. A Service Attendant must possess strong interpersonal skills, coupled with a sunny disposition, and a positive outlook to deliver great food and exceptional service to our traveling guest.

Responsibilities:

• Delivery duties to restaurants and Gateholds. Starting at Juice Press.
• Maintains a clean and orderly work environment by regular cleaning Gateholds and sanitizing all tables.
• Maintain a positive environment for guest by greeting and welcoming entering our establishment, assisting with guests request, hosting and escorting guest to their tables
• Assist in organizing and rolling silverware daily.
• Organizes food items and stock appropriately for Starbucks, OTG restaurants and markets
• Acts as liaison between FOH and BOH Team Members to ensure all Guest requests are accommodated
• Ensure uniform and personal appearance are clean and professional

Qualifications:

• Minimum 6 months experience in a similar position
• Ability to work in a fast paced and somewhat stressful environment and maintain professional and positive demeanor.
• Able to maintain and organize a small space and rotate and stock product according to FIFO
• Strong organizational skills
• Basic knowledge of sanitary guidelines
• Basic knowledge of food and food preparation
• Ability to communicate clearly and professionally with associates and customers
• Ability to create a safe dining area for customers
• Ability to operate all equipment necessary to perform the job
• Physical ability to stand for extended periods
• Physical ability to lift on occasion and up to 35 lbs.
• Ability to read menus and ticket items
• Ability to work varied hours/days, including nights, weekends, during inclement weather, and holidays as needed

OTG Concessions Management, LLC and its subsidiaries and affiliates are proud to be an equal opportunity workplace and employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity, veteran status or any other basis protected by law.