Resident Benefits Coordinator

Job Description

Job Description

The Social Service Assistant supports the emotional, social, and psychological well-being of residents in an assisted living facility. Working closely with the Social Services Director or Executive Director, this role helps residents transition into the community, advocates for their rights, and ensures they maintain a high quality of life.

• Resident Intake & Orientation: Help new residents acclimate to the facility, complete initial psychosocial assessments, and ensure a smooth transition into their new home.

• Care Planning & Coordination: Participate in multidisciplinary care plan meetings to represent the social and emotional needs of the residents.

• Advocacy & Support: Act as a liaison between residents, families, and facility staff to resolve grievances, address concerns, and safeguard resident rights.

• Resource Navigation: Assist residents and families in securing external resources, such as financial aid, legal assistance, veteran benefits, or outside medical equipment.

• Discharge & Transfer Planning: Coordinate logistics and paperwork if a resident needs to transition to a higher level of care (like a skilled nursing facility) or a hospital.

• Education: High School Diploma or GED required; an Associate’s or Bachelor’s degree in Social Work, Human Services, or Psychology is highly preferred.

• Experience: Typically requires 1 to 2 years of experience working in long-term care, geriatrics, or a healthcare setting.

• Skills: Strong active listening, empathy, crisis intervention, and clear communication skills (both verbal and written).