Office Clerk
BLACK DIAMOND OF CINCINNATI
Job Description
Job Description
Benefits/Perks
- Competitive Compensation
- Great Work Environment
- Career Advancement Opportunities
Job Summary
We are seeking an Office Clerk to join our team! As an Office Clerk, you will answer the phones, direct calls, and handle customer questions. You will also be filing paperwork, making copies, faxing documents, and mailing information out to customers, as needed. The ideal candidate has excellent customer service skills, experience working in an office environment, and strong organizational skills.
Primary Responsibilities
- Answer a high volume of incoming phone calls with a friendly, professional attitude
- Provide excellent customer service to both new and existing customers
- Learn our pest control services quickly and explain service options, preparation requirements, pricing, and expectations clearly
- Schedule and route daily, weekly, and monthly pest control appointments efficiently
- Coordinate schedules and communicate service information with pest control technicians
- Respond professionally to customer concerns and complaints
- Help resolve problems, retain customers, and save accounts when possible
- Enter and update accurate customer, service, scheduling, and billing information
- Scan, organize, and maintain documents and customer records
- Use Microsoft Outlook, Word, and Excel for emails, documents, reports, and spreadsheets
- Follow up with customers regarding appointments, service recommendations, payments, and unresolved concerns
- Work closely with office staff, technicians, management, and ownership
- Assist with other office and administrative duties as needed
The Ideal Candidate
- Great customer service skills
- Strong communication skills
- Strong organizational and time-management skills
- Upbeat, positive, and professional attitude
- Reliable, punctual, and consistent
- Comfortable working in a fast-paced, high-call-volume office
- Able to learn new services, policies, and software quickly
- Detail-oriented and committed to accuracy
- Able to manage multiple responsibilities and changing schedules
- Comfortable communicating with customers, technicians, office staff, and management
- Able to handle customer concerns and complaints professionally
- Willing to take ownership of assignments and follow tasks through to completion
- Works well independently and as part of a team
Vacancy posted 4 days ago
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