Service Desk Manager — Lead ITIL 4 Operations & SLAs
Softthink Solutions
Softthink Solutions is seeking a Service Desk Manager in Washington, DC, to lead Technical Service Desk operations and manage the lifecycle of IT incidents. You will ensure efficient service delivery and compliance with IT service management best practices. The ideal candidate has strong ITIL 4 experience and leadership skills. Responsibilities include overseeing daily operations and coordinating with infrastructure teams to resolve issues, ensuring high service quality. #J-18808-Ljbffr Softthink Solutions
Vacancy posted 4 days ago
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