Director of Revenue Operations

Authentic is a tech-enabled MGA (managing general agent). We design and run insurance programs for specific kinds of businesses, like restaurants, gyms, and power producers. Brokers bring us the businesses that need coverage, and carriers back our policies. Every program runs on a platform we built ourselves, and we own every line of code behind it. Engineers and insurance experts build it side by side in New York and Dayton, Ohio. Since our founding in 2022, we’ve grown to 80+ people and been named to the 2026 CB Insights Insurtech 50.

The Role

This role is built for a hands-on operator who wants to build the engine behind a fast-growing sales team. As our first Director of Revenue Operations, you'll personally build the systems, data and processes our revenue team runs on. You'll give the whole company one trusted view of pipeline, premium and performance, and free our sellers to spend their time selling. You'll report to the VP of Revenue.

What You'll Do

• Own and administer our CRM (Attio): its data model, pipeline stages, fields and the rules that keep data clean
• Build the connections between the CRM, our platform, data warehouse and underwriting tools, so premium, quotes and renewals flow into one place
• Build the revenue scorecard and dashboards yourself so leadership can track pipeline, conversion, retention and performance against plan
• Own forecasting, and the definitions behind every metric we report
• Support territory and account assignment, quota setting and commission calculations, working with finance
• Choose and run our sales tools, from outreach and dialing to contact data and enrichment
• Turn data into insight: win/loss analysis, funnel conversion, producer activation and renewal retention
• Partner with sales leaders, engineering, analytics and finance as the bridge between how we sell and how we measure it

Who You Are

• 6+ years in revenue operations, sales operations or business analytics, with 2+ years leading the function
• Hands-on CRM administration experience (Attio, Salesforce, HubSpot or similar), and you write your own SQL and build your own dashboards in BI tools like Metabase
• You've designed forecasting, pipeline definitions and commission processes, and gotten a sales team to use them
• A builder who's motivated to do the work yourself at the beginning, turning messy data and processes into simple, reliable systems
• Insurance, MGA or financial services experience is a plus, but not required
• Clear communicator who can make the numbers make sense for sellers and executives alike
• Energized by the pace and ambiguity of a fast-growing startup

Why This Role

• Real ownership. You'll build revenue operations at Authentic from the ground up.
• Company-wide impact. The scorecard you build becomes how the whole leadership team measures success.
• Ground-floor timing. We're scaling fast, and the systems you design now will carry us through the next stage of growth.

Compensation

Base salary of $185,000 to $215,000, with a performance-based bonus of 15 to 20% and equity, for total cash compensation of roughly $210,000 to $245,000.

Our (FTE) benefits

• Competitive salary, equity, and role trajectory
• Comprehensive health benefits for you and your family
• 401(k) plan with company match
• Unlimited PTO
• Paid parental leave

About Authentic

Authentic builds the infrastructure that program insurance runs on. We partner with leading brokerages to design and manage custom insurance programs, backed by A and A- rated carriers operating nationwide. Brokers bring the data and distribution. We bring everything else: the technology, the capacity, and the underwriting expertise to stand up specialized programs at speed and build them to last.  We’re a Series A company backed by top investors, including FirstMark Capital, Zigg Capital, Slow Ventures, Clocktower, Commerce Ventures, and Altai. We’ve grown over 15x in the past year with a massive market opportunity ahead.

Authentic is committed to building an inclusive working environment regardless of gender, sexual orientation, religion, ethnicity, race, education, age, or other personal characteristics. We believe that people do their best work when they can be themselves, and different perspectives and experiences make us stronger as a team. We’re proud of the supportive and inclusive workplace we're building together and are always working to make it even better.