IT Support Specialist

Primary Purpose This position provides IT support and service to FBS. Responsible for advanced technical support for hardware, software, networking, and enterprise systems across the organization. This position serves as a key escalation point for Tier 1 support issues and plays an active role in maintaining IT infrastructure, supporting end users, administering systems, applications, and assisting with technology projects. Duties and Responsibilities Must be located in the Boise area or willing to relocate, as this is not a remote position. Provide Tier 2/3 technical support for desktops, laptops, printers, and peripherals. Troubleshoot and resolve complex hardware, software, and connectivity issues. Support Windows operating systems, Microsoft 365 applications, and enterprise software platforms. Communicate effectively with all users. Respond to help desk tickets, escalations, and support requests in a timely and professional manner. Assist users both remotely and onsite across multiple locations. Travel onsite as needed to provide onsite desktop and network support for all locations. Maintain documentation related to support procedures, troubleshooting steps, and system configurations. Administer and support Windows Server environments. Manage Active Directory users, groups, permissions, and Group Policy. Support Microsoft Azure / Entra ID environments and identity management. Monitor and maintain server health, storage systems, and virtualization platforms. Assist with software deployment and endpoint management solutions. Configure and support file shares, print services, and network resources. Assist with the administration and troubleshooting of switches, wireless networks, VPNs, DNS, DHCP, and routing. Cabling, network equipment installations, and infrastructure upgrades. Work with vendors and service providers as needed for escalated technical issues. Participate in IT projects, including hardware refreshes, system upgrades, migrations, and infrastructure improvements. Collaborate with other IT staff to improve technology processes and efficiencies. Maintain a strong customer‑service mindset while balancing technical priorities. Keep safety & quality in mind at all times. Other duties as assigned. Benefits Competitive compensation and benefits including medical/Rx, vision and dental insurance, 401(k), paid time off, holiday pay, disability & life insurance. Qualifications Ability to fully support just about any user need that comes up. Requires an extensive knowledge of all software/hardware used at FBS. Broad range of IT skills and aptitude. Able to troubleshoot most hardware and software issues that may arise. Good judgment and decision‑making skills. 3-7+ years of IT support and/or systems administration experience. Strong experience supporting: Windows 10/11 Windows Server 2016+ Microsoft 365 Active Directory & Group Policy Experience in troubleshooting enterprise hardware and software environments. Strong understanding of networking fundamentals, including DNS, DHCP, routing, VPNs, and switching. Able to modify your planned daily schedule for unplanned urgencies. Action‑oriented and problem solver. Represent the company in a way that conveys a good impression to customers. Comfortable engaging with team members, collaborating, and caring about the workplace atmosphere. Thrive under pressure and juggle multiple tasks with finesse. Experience supporting virtual environments. Excellent troubleshooting, communication, and organizational skills. Ability to prioritize tasks and manage multiple support requests effectively. Strongly Preferred Microsoft Azure / Entra ID administration experience. ERP system support experience. BisTrack Administration. Experience supporting Nutanix AHV. Familiarity with endpoint management and deployment tools. #J-18808-Ljbffr