Customer Service Representative

$40k - $55k

Full-time

Careerscape

We are supporting our client on a search for a Customer Service Representative who will be the friendly, capable voice customers hear when they need help. This is a launchpad seat with real career growth into customer success, operations, or training.

You will be in-office five days per week in Houston. We are intentionally open to recent grads and folks coming from retail, hospitality, or call centers who want a stable seat with a path forward.

Responsibilities

Answer customer questions by phone, email, and chat
Resolve issues with empathy and a clear process
Document interactions in the CRM
Escalate complex issues to the right teams
Hit service-level and customer-satisfaction targets
Suggest improvements to FAQs and help content
Coordinate with billing, shipping, and operations

Requirements

0 to 2 years of customer service, retail, hospitality, or call center experience
Warm communication style and patience
Comfort with computers and CRM tools
Reliability and strong attendance
In-office presence five days per week in Houston
High school diploma or equivalent

Benefits

Modern Houston office
Competitive salary with annual reviews
Medical, dental, and vision insurance
401(k) with employer match
Generous paid time off and paid holidays
Free parking
Catered lunch on Fridays

Job Type: Full-Time | Work Type: On-site | Industry: Customer Service | Experience: Entry

Apply

Vacancy posted a month ago

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