Account Manager

JOB SUMMARY: The Commercial Roofing Account Relationship Manager is responsible for developing new business opportunities, maintaining strong customer relationships, and growing sales of commercial roofing and related services. This position works closely with customers, estimators, and operations to identify roofing needs, develop solutions, prepare proposals, and guide projects from initial opportunity through completion.

KEY SKILLSET AND DAILY RESPONSIBILITIES:

1. Professionalism
2. Customer Service
3. Networking
4. Efficient and consistent communication
5. Proactive attitude

Key Responsibilities

• Develop new business opportunities and maintain strong relationships with existing commercial customers.
• Identify and pursue commercial roofing repair, maintenance, re-roofing, and new construction opportunities.
• Conduct customer meetings and commercial roof inspections to identify project needs.
• Work with Estimating and Operations when needed to develop accurate proposals and project recommendations to customers.
• Follow up on proposals and opportunities to help secure new business.
• Maintain accurate customer, opportunity, and project information in the company database.
• Communicate project scope, customer expectations, and commitments to Operations upon award.
• Serve as the primary customer contact throughout the sales process and assist with customer communication during the project.
• Develop long-term relationships with customers, property managers, building owners, and other industry contacts.
• Participate in sales, production, and job site meetings as needed.
• Meet established sales and business development goals (KPI's).

Minimum Qualifications

• Experience in commercial roofing, construction sales, account management, or a related field preferred.
• Knowledge of commercial roofing systems, including single-ply, metal roofing, metal wall panels, shingles, soffit, and gutters is preferred.
• Strong sales, communication, negotiation, and customer service skills.
• Ability to identify customer needs and develop appropriate solutions.
• Strong organizational skills with the ability to manage multiple customers and opportunities.
• Self-motivated and able to work independently while collaborating with a team.
• High school diploma or equivalent required; Construction Management, Business, or related education preferred.
• Valid driver's license required.
• Ability to climb ladders/stairs and access commercial roofs.

Deer Park Roofing is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act) with respect to employment opportunities.