Front Desk Manager

Property Description Located in Mid-Beach, Cadillac Hotel & Beach Club is a 357-room oceanfront resort blending iconic Art Deco design with modern luxury. Part of Autograph Collection Hotels, the property offers a European Riviera-inspired experience infused with Miami’s vibrant energy. With direct beach access, two resort-style pools, and elevated dining, the hotel fosters a culture of personalized hospitality where team members create memorable, meaningful guest experiences. Overview Are you a dynamic and customer-focused individual with a passion for hospitality? Join our team as a Front Desk Manager and lead our front desk team to deliver exceptional guest experiences. As the first point of contact for our guests, your high energy and enthusiasm will create a positive and welcoming atmosphere. Key Responsibilities: Oversee the daily operations of the front desk, ensuring efficient and smooth processes Train, mentor, and motivate front desk staff to deliver outstanding service Handle guest inquiries, concerns, and complaints in a professional and timely manner Coordinate with other departments to ensure seamless guest experiences Monitor and maintain front desk procedures, including check-in/check-out processes and reservation management Implement and enforce hotel policies and procedures to ensure compliance and guest satisfaction Manage room inventory and maximize revenue through effective room management strategies Conduct performance evaluations and provide feedback to front desk team members Join our team and be part of a vibrant and dynamic work environment where your contributions are valued and recognized. Apply now to start your exciting career as a Front Desk Manager! Qualifications 2 years prior departmental management experience in front office or related disciplines Time management and negotiation skills Ability to manage and lead each discipline of the department independently Ability to manage according to employment and Innkeeper laws of the jurisdiction Prior cash handling experience necessary Ability to communicate effectively with the public and other Team Members Read, write and speak English fluently Computer experience required. Proficient in Opera PMS, Micros, Microsoft Office and Excel Benefits Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners’ mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company’s heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group. Inkeeping with the company’s heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families. Multiple Tiers of Medical Coverage Dental & Vision Coverage 24/7 Teledoc service Free Maintenance Medications Pet Insurance Hotel Discounts Tuition Reimbursement Paid Time Off (vacation, sick, bereavement, and Holidays). 401K Match Working at Davidson is like nowhere else. It’s less of a job, more of a calling. It’s part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual OrientationDavidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify. #J-18808-Ljbffr Cadillac Hotel & Beach Club