Customer Success Manager

Customer Success ManagerOur Customer Success Manager plays a vital role in ensuring the highest quality and safety standards of our pharmaceutical products. Once you complete our training, your responsibilities will include onboarding, training and managing multiple health system customers, ensuring their successful adoption and use of our SaaS solutions and securing contract renewals. BrightStream, a Quva company, is trusted by a community of high-performing healthcare providers and partners to generate clinical insights from clinical data. Join this mission to provide (SaaS) clinical insights, data services, and life science products to provide meaningful data and a long-lasting impact on healthcare across the US.This is a hybrid position located in the Minneapolis / Twin Cities office.What Customer Success Manager Does Each Day:Acts as our customers' main point of contact; take responsibility for onboarding, training and relationship managementConsults and collaborates with customers, at all organization levels from C-level to end users, to ensure they are fully recognizing value from our products and servicesGathers information about customers' unmet needs and communicates this information within the CS team and other departmentsProvides effective training and consultative working sessions; both remote and on-siteIs available to customers as the Subject Matter Expert on all productsWorks collaboratively within the Customer Success team and with other departments to resolve any customer problems and enhance the customer experienceTracks and documents how customers are using products to impact key hospital metrics (revenue/reimbursement, cost control, core clinical measures, quality outcomes, etc.)Secures the renewal of customers' SaaS subscriptions and the expansion to additional products and servicesCollaborates and innovates within the Customer Success team to improve our processesParticipates in support coverage rotationOur Most Successful Customer Success Manager:Has a sense of urgency, accountability, and resourcefulness (e.g., work in changing environment)Is a self-starter and independent learnerPromotes active listening with team members; Contributes appropriately to conversations; Has strong verbal and written communication skills with the ability to work effectively with other departments within the organization and with people at all levels of the organizationUnderstands how various issues affect each other and the outcome of projects; Improves upon existing approaches by seeking opportunities to creatively transformMinimum Requirements for this Role:Bachelor's Degree1+ year experience in Customer success, account management or software training1+ year experience in Hospital setting specifically in pharmacy, informatics or nursing OR experience with Epic implementationsExcellent communication skills across all levels; from executives to end usersExcellent organizational skills and ability to strategically manage multiple customers concurrentlyStrong training and presentation skillsStrong analytical, problem solving and troubleshooting skillsTravel up to but not limited to 10%Must be currently authorized to work in the United States on a full-time basis; Quva is not able to sponsor applicants for work visasBenefits of Working at Quva:Comprehensive health and wellness benefits including medical, dental and vision401k retirement program with company match17 paid days off plus 8 paid holidays per yearNational, industry-leading high growth company with future career advancement opportunitiesThe base compensation for this role is estimated to be within the range described below. The compensation offered may vary depending on relevant factors such as experience, skills, training, education, certifications, geographic location, and market conditionsRange: $85,993 - $118,240 AnnuallyThis role is also eligible for an annual incentive bonus, subject to program terms and guidelinesAbout Quva:Quva provides industry-leading health-system pharmacy services and solutions, including 503B sterile injectable outsourcing services and AI-based data software solutions that help power the business of pharmacy. Quva Pharma's multiple production facilities and industry-first dedicated remote distribution capabilities provide ready-to-administer sterile injectable medicines critical to patient care. Quva BrightStream partners with health systems to aggregate, normalize, and analyze large amounts of complex data across their sites of care, and through proprietary machine learning, transforms data into actionable insights supporting revenue optimization, script capture, inventory management, drug shortage control, and more. Quva's overall progressive and integrated platform helps health-systems transform pharmacy management to achieve greater value and deliver highest-quality patient care.Quva is an equal opportunity employer and is committed to creating and maintaining a work environment that is free from all forms of discrimination and harassment. Quva's Equal Opportunity Policy prohibits harassment or discrimination due to age, ancestry, color, disability, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, race, religious creed, sex (including pregnancy, childbirth, breastfeeding, and any related medical conditions), sexual orientation, and any other characteristic or classification protected by applicable laws. All employment with Quva is "at will."