SALES LEAD - GAITHERSBURG
$17 - $21 per hourHand & Stone
At Hand and Stone, Opportunity Knocks.
Over 500 locations open across the U.S.
We have opportunities for Massage Therapists, Estheticians, Spa Managers and Spa Associates at all stages of their careers. Full Time, Part Timewe can provide the perfect fit with flexible schedules.
Hand & Stone's focus is on creating an experience that exceeds our guests' expectations. We treat every guest & employee with respect. We know if you have happy employees, you will have happy clients. Become part of the team and you'll see that for yourself.
Sales Lead Position
Hand & Stone Massage and Facial Spa Gaithersburg (217 Kentlands Blvd, Gaithersburg, MD 20878) is seeking a high-energy, sales-driven leader to join our team.
This role is ideal for a motivated, people-first leader who thrives in a fast-paced environment, excels at driving sales performance, and is passionate about leading and developing a strong front desk team. As a Sales Lead, you will take ownership of the front desk experience and team performance, with a focus on sales execution, guest experience, and operational excellence. This role is designed to prepare you for future leadership opportunities within our organization. Promotion timing varies based on performance, readiness, and business needs, but we are committed to developing strong leaders and promoting from within whenever possible.
Drive Sales Performance
- Achieve and exceed membership, retail, gift card, and service sales goals
- Actively coach the team on conversion and sales behaviors
- Promote services, upgrades, and current offers with confidence and consistency
- Support strong performance in call handling and booking conversion
Lead the Front Desk
- Own daily front desk operations, guest flow, and overall performance
- Lead, coach, and support the front desk team to consistently meet sales and service goals
- Drive accountability around membership conversion, booking efficiency, and guest experience
- Ensure a high standard of execution across all client interactions
Support the Spa Leadership Team
- Assist the General Manager and Assistant manager with daily operational execution
- Train and develop new and existing front desk team members
- Support reporting, cash handling, and front desk systems
- Step in as a key leader to maintain consistency and momentum in daily operations
What We're Looking For
- Strong background in sales, customer service, or performance-driven environments
- Proven ability to lead, coach, or influence a team
- Strong communication and interpersonal skills
- High level of accountability and a solutions-oriented mindset
- Comfortable in a fast-paced, goal-driven environment
- Flexible availability including nights, weekends, and holidays
- Experience with booking systems (Zenoti or similar) a plus
What's in it for You
- Medical, Vision, Dental, Life Insurance
- 401K with 5% company match
- Paid Time Off
- Service & product discounts
- Strong support system and people-first culture
- Growth opportunities within a multi-unit organization
Who We Are
FGG Spa, LLC is a growth-focused franchisee of Hand & Stone Massage and Facial Spa, currently operating more than 60 locations across 8 states. The size of our organization allows us to offer benefits that many family-owned businesses cannotbut at our core, we are still a family-owned company. We are in the people business, and our people come first.
Compensation: $17.00 - $21.00 per hour
Hand & StoneVacancy posted 2 days ago
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