Leasing Consultant

Job Title LEASING CONSULTANT Location Villas at Valley Ranch – Porter, TX 77365 Job Summary The role of the LEASING CONSULTANT requires a high level of energy, a desire to make a real difference in people’s lives, and a commitment to anticipate and exceed the expectations of our residents and customers. Wage/Hour Status Non‑Exempt (Eligible for overtime) Responsibilities Deliver superior customer service while maintaining a positive attitude and pride in the company. Follow lead management software and clear all leads from the queue daily. Inspect pre‑leased apartments before potential residents move‑in. Maintain a clean leasing office, tour path, vacant apartments, amenities, and overall curb appeal; spot‑clean as needed. Showcase the property and apartment homes to prospective residents, using product knowledge to explain pricing, floor plans, amenities, and benefits, and close the deal. Guide prospective residents through leasing and move‑in procedures, adhering to company policies and Fair Housing compliance. Assist in lease renewal processes, distributing and following up on renewal notices. Maintain an accurate inventory of available apartments and renewal information for current residents. Communicate clearly and consistently between the leasing office and the maintenance team; review work orders for completion status. Distribute company or community‑issued notices to residents. Follow company procedures regarding safety and emergencies. Provide general clerical assistance, including answering phones, taking messages, filing, etc. Assist management in developing and implementing marketing strategies to increase property traffic and internet leads. Research competitive properties to keep local area statistics current. Maintain strict confidentiality for all paperwork containing sensitive information such as social security numbers and payroll details. Resident Relations Maintain a positive employee service attitude (Keener Cares). Review notices to vacate with management to determine the cause of the move‑out; identify problem areas and develop improvement plans. Resolve complaints, service requests, and other resident communications while aiming to keep resident satisfaction scores above the industry index. Maintenance Walk and inspect ready show apartments daily to ensure Keener Cares quality standards. Provide daily updates on physical occupancy status to managers and coordinate with maintenance for timely turnover after move‑out. General Promote Keener Cares culture, ensuring all personnel understand the importance of extending this philosophy to one another, vendors, and residents. Familiarize yourself with the company’s strategic goals each year and strive to accomplish them at the site level. Provide superior customer service in all interactions, both within the company and externally with residents and vendors. Perform additional duties or tasks as assigned by the Community Manager. Qualifications Minimum of six months’ experience in customer service, sales, or a retail position. Superior customer service skills and ability to manage difficult situations. Strong closing ability. Ability to work weekends and flexible schedules as assigned by the company. Logical thinking skills to define problems, collect data, establish facts, draw conclusions, and initiate appropriate actions. Strong attention to detail, organizational planning, time‑management, and communication skills. Ability to follow written and verbal directions. Ability to complete tasks despite frequent interruptions. Willingness to travel and assist at other Keener properties as needed. Computer skills: word processing, spreadsheets, internet, e‑mail, and on‑site rental system software. Basic knowledge of office equipment. Minimum of 40 hours per week; willing to work evenings, nights, and weekends for staffing needs and emergencies. Education & Training High school diploma or equivalent required; college degree preferred. Physical Requirements Stand, walk or sit as required; 60% of time on feet, 40% sitting at desk. Occasional light lifting: 0–10 lbs constant, 10–20 lbs frequent, 20–25 lbs occasional, 20–25 lbs occasional, >25 lbs rare. Perform bending, stooping, squatting, climbing stairs, pushing or pulling, and reaching above shoulders as needed. Frequent standing and walking activities related to inspecting and presenting property. Writing/typing, grasping/turning, finger dexterity, and operation of office equipment as required. Vision Requirements Constant need to view documents, reports, and computer screens; frequently need to see small details; must be able to determine colors properly. Hearing & Speaking Requirements Constant need to communicate over telephone and in person. Must be able to comprehend, speak, and write the English language. Driving Requirements Occasional use of personal transportation for property inspections and other trips. Valid driver’s license and automobile insurance required. Working Environment Indoors 66–100% of time; frequently outdoors under various conditions. Occasional exposure to caustics, solvents, oils, fumes, flammables, pesticides; less than 10%. Fast‑paced, customer‑service‑oriented environment; meet deadlines and work independently or as part of a team. Interacts professionally with co‑workers, supervisors, residents, and the public. Safety Responsibilities Learn and comply with all company safety rules and use appropriate safety equipment. Report unsafe conditions and incidents immediately to the Community Manager. Complete monthly safety courses as assigned. Additional Requirements Comply with all company policies, rules, and procedures; performance standards may be modified for reasonable accommodation of disabilities. Cross‑train in other functions or positions as needed for property operations. #J-18808-Ljbffr