TECHNICAL LEADER - DYNAMICS 365 CRM OOJ

Technical Leader - Dynamics 365 CRM

As a Technical Leader in Dynamics 365 CRM, you'll guide the technical direction, mentor team members, ensure project quality, and collaborate with stakeholders to deliver high-impact solutions, focusing on design, architecture, implementation, and integration of CRM systems.

Global Shipping Company continues to invest and lead the world container market with ships, an extensive container fleet, intermodal and dedicated staff for its customers.

The Company's evolution to its leading brand needs consistency to market, and therefore it is paramount to standardize data, processes, and management information.

Established in 1998, this technology group provides development and technology support for the transportation divisions and is composed of highly accomplished technology professionals.

Today, with a team of 1000 plus, we provide the best, most interactive maritime software solutions available in the industry.

With an emphasis on equal employment opportunities and a collaborative approach to growing our expertise and solving complex problems, we are a trusted strategic partner with a great journey ahead of us.

To continue our growth, we are hiring new talents. We are now looking for a Technical Leader to join our Dynamics 365 team to lead it in the development and implementation of a large-scale Customer Service solution.

The scope of this position is for a Technical Leader with deep interest for the business and high attention to detail in designing for performance, monitoring, scalability, and maintainability, with a focus on the team management and growth of our talents.

Key Responsibilities:

• Responsible for the solution's adherence to the technical architecture design including data modeling, data integration, tool configuration, customizations, and Business Continuity.

• Work in collaboration with the Solution Architect to define the technical landscape (from DEV to PROD), to design and ensure the solution's security, the business continuity plan and an efficient deployment pipeline.

• Provide strategies, roadmaps and lead the technical initiatives.

• Lead the development team and deliver high-quality solutions within the given deadlines.

• Work with Product Owner/Business Analysts to understand functional requirements and interact with other cross-functional teams to develop, test, and release new features.

• Participate and/or lead stakeholder brainstorming, discovery, planning, and design sessions for technical parts.

• Act as Dynamics CRM Expert mentoring other members of the team on technical topics.

• Ensure the solution is implemented having high-availability, scalability, performance, and security as an integral part of it right from the start.

• Lead and/or contribute to technical design sessions.

• Responsible of the adherence to development best practice, and of the technical Quality of the solution code.

• Works collaboratively with team members to troubleshoot and solve Dynamics 365 operations and maintenance issues.

• Act as an innovator to create new solutions with his out-of-the-box thinking abilities.

Hierarchical Reporting:

• TRN Manager or Head of Development.

Functional Reporting:

• Customer Services Product Owner.

Location:

• Position to be filled in Turin (hybrid).

Qualifications and Experience:

• Certified Dynamics 365 + Power Platform Solution Architect Expert.

• Good knowledge of Microsoft Dynamics 365 CRM/CE/Customer Service.

• Minimum 3 years' experience implementing and supporting large D365 Enterprise environment.

• Hands-on experience with high-end CRM implementation projects.

• Experience with overall software engineering best practices and products lifecycle.

• Power Platform experience.

• Knowledge of Omnichannel and Power Virtual Agent.

• Cloud platforms experience (MS Azure preferably).

• Experience with centralized logging platforms (AppInsights, Splunk, etc).

• Agile and Scrum experience.

• Perfect command of English, written and spoken. An additional language is a plus.

The candidate should be a team player, have excellent communication skills, and be motivated. He should demonstrate the following skills: critical thinking, problem solving, flexible and dependable, agile, fast learning, proactive, teamworking also with remote team members, able to manage changing priorities, focused, striving to automate and to handover.

Why is This a Great Opportunity:

Grounded well established company.