Assistant Account Manager II - Parking Operations - exempt

Assistant Account Manager – Parking Operations Salary Range: $44,000.00 Annually, Commensurate with Experience Work Modality: On Site Schedule: Full-time, 9:00am – 5:00pm Location: Houston, Texas Applications will be accepted until the position is closed. Ideal Experience Assists with all aspects of the operation, including shuttle fleet management, self‑parking, and valet services, as well as overseeing the front‑line team. Progressive supervisory experience with front‑line team oversight. Some experience with scheduling and payroll is a plus. Bachelor’s degree in business helpful but not required. Skills and Abilities We Are Searching For Motivated individual willing to take on new challenges with management experience in the parking, customer service, or hospitality industries. Organized, honest and thoughtful, a “roll‑up‑the‑sleeves and get‑stuff‑done” type of person. Trustworthy, loyal and dependable. Self‑sufficient, resourceful and decisive. Sees challenges as opportunities and seeks growth. Flexible schedule, with potential weekend and holiday work. Impeccable conversational and written communication skills. Exceptional ability with people, delivering extraordinary results. What's in it for you? Promotion from within. Free parking. Flexible scheduling; paid holidays and wellness. Free and confidential employee assistance program (EAP) providing 24/7 support and up to 3 free counseling sessions for employees and household family members. Paid vacation and an extra day off on your birthday (full‑time employees). Benefits package: medical, HSA, FSA, dental, vision, and six supplemental insurances including commuter benefits, pet insurance and 401(k). Seven paid holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day, and a floating birthday holiday. Wellness benefits per city or state mandates. As Assistant Account Manager, You Will Supervise and manage all front‑line associates, including supervisors, cashiers, valets, attendants and maintenance personnel on a daily basis. Handle customer complaints and day‑to‑day operational issues. Act as liaison between customers, staff and management. Make recommendations for hiring, performance appraisal and disciplining, including termination. Assist in training cashiers, valets and shuttle drivers to ensure job expectations are met. Provide continuous customer service training for all employees at the assigned location. Assist in shuttle fleet upkeep, preventative maintenance and repairs. Assist office manager with administrative duties. Patrol and monitor safety and cleanliness of the parking garage and facility. Act as point of contact for damage claims and ensure incidents are resolved. Process cash receipts and compile bank deposits for bookkeeping revenue reports, ensuring accuracy and safeguarding. Assist in reviewing work schedules to ensure adequate coverage while minimizing expenses. Assist in reconciling time cards and submission of payroll for staff. Ensure compliance with company and client policies and procedures. May fill in for front‑line associates during absences. May fill in for the Account Manager in his/her absence or during second shift/weekends. Prepare reports, surveys and conduct special projects as needed. Propark is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability or veteran status. If you need assistance or an accommodation during the application process because of a disability, it is available upon request; no applicant will be penalized as a result of such a request. Propark Mobility participates in E-Verify. Following acceptance of your offer, we may verify your employment eligibility through the federal E-Verify program. Please go to the Propark corporate careers portal to view the CPRA Applicant Notice and Privacy Policy for the state of CA; this policy will also be emailed to you upon receipt of your application. #J-18808-Ljbffr Propark Mobility