Administrative Service Assistant

Administrative Service Assistant

Under general supervision, this employee is responsible for professional staff work of routine through average difficulty in assisting the Vaccine Ordering Manager with administrative detail; The Vaccine Operations team manages the enrollment, inventory management and procurement, and quality assurance / compliance for all federally funded vaccine programs. The ASA would be generally responsible but not limited to the following:

• Performs related work as requested by the Vaccine Ordering Manager
• Routinely acts as liaison between the Vaccine Ordering Manager and departmental staff, and other providers and agencies, local and federal agencies, and community organizations and groups as needed
• Attends CDC calls and webinars as needed to gain information and updates for the team
• Routinely handles complaints and requests from program providers around inventory management and utilization of the VOMs 2.0 ordering system
• Educates and trains other staff as needed for any new employees, providers, or at any event VPDIP sponsors
• Handles routine correspondence including composition of replies and routes to the appropriate operating division for reply
• Prepares non-routine correspondence as requested
• Assembles information for speeches, staff meetings, and other purposes as needed
• May take minutes at staff meetings
• Operates standard office machines and equipment as necessary
• Management and triage of the ServiceNOW platform where providers can request assistance through a ticket based dashboard
• Support of VtrkS functionality and reporting
• Strong skills within Microsoft Office, Word, and Excel
• Additional Vaccine Operations support as needed

Education and Experience: Graduation from an accredited college or university with a bachelor's degree; qualifying full- time increasingly responsible sub-professional experience or paraprofessional or professional experience may be substituted for the required education, on a year-for-year basis, to a maximum of four years.