Referral Coordinator

Location: Atlanta, GA Schedule: Full-time Hourly, Monday to Friday 11AM to 8PM Compensation: Competitive hourly rate + benefits Perks: Key role in patient care coordination, collaborative team environment, growing healthcare organization About OrthoAtlanta Become part of OrthoAtlanta, the largest independent physician‑owned orthopedic and sports medicine practice in Georgia, and contribute to our mission of providing comprehensive orthopedic care. At OrthoAtlanta, you’ll be an integral member of a dedicated team of Healthcare Professionals committed to enhancing our patients’ quality of life. We offer diverse career paths for talented individuals seeking professional growth and development within a supportive and rewarding work environment where your contributions will make a significant impact. What You’ll Do As a Referral Coordinator at OrthoAtlanta, you’ll: Prioritize and schedule referrals based on urgency, ensuring timely follow‑up and seamless handoffs to specialists and providers Accurately collect and enter demographic, insurance, and clinical information into the EMR to support referral processes Verify insurance benefits, contact payers for pre‑authorization, and communicate clinical details when necessary to establish medical necessity Explain referral expectations, co‑pays, or deductibles, and answer questions to ensure patients are informed and prepared Build strong relationships with referral offices, community providers, and internal teams to support smooth transitions of care Serve as a go‑to contact for staff regarding authorizations, procedural codes, and insurance requirements Are highly organized and thrives on coordination and accuracy Understand insurance plans and authorization requirements Communicates clearly, compassionately, and professionally Love helping patients feel informed, supported, and confident What You’ll Need High School Diploma or equivalent Minimum 2 years of experience in a medical office or clinical environment Knowledge of insurance plans and verification procedures Customer service experience in a patient‑facing role Familiarity with medical terminology (preferred) Experience using Epic EMR system (preferred) Strong organizational, multitasking, and time management skills Excellent verbal and written communication skills Discretion and professionalism in handling patient information Why OrthoAtlanta? Play a vital role in helping patients access timely, appropriate care Work in a mission‑driven, team‑oriented clinical environment Gain valuable experience across clinical, billing, and administrative workflows Make a meaningful daily impact on patients and healthcare delivery #J-18808-Ljbffr