Policy Operations Specialist - USDS

Responsibilities About the Role This role will sit within the USDS Policy Implementation team and support USDS. You will need to cultivate a deep understanding of the platform and how it can be abused by actors to exploit vulnerable populations while championing freedom of expression for our users and ensuring policies protect users of all experiences and backgrounds. This role will require a swift ability to make policy decisions in a fast-paced environment. You will work closely with a variety of internal partners including North America Regional Policy, Risk and Response, Product, and Legal Policy Operations to ensure that TikTok is able to detect, triage, and prevent safety incidents. Serve as a primary Policy support for USDS Content Moderation Operations to enhance the precision and accuracy of our Trust and Safety enforcements. Act as a key interface with cross-functional partners, including Product, Legal, Policy and Operations teams for critical moderation or safety issues. Stay up to date in topic areas like Integrity and Authenticity, Human Exploitation, and Violent Extremism to monitor new trends and draft Enforcement Guidance for US moderation teams. Drive US policy decisions by analyzing data, surfacing insights, and relying on data-driven assessments to inform policy development and enforcement feedback loops. Develop and maintain essential documentation and standard operating procedures (SOPs) that support the scalability and enforceability of our policy positions. Conduct case labeling to enhance safety strategies, moderation resources, and increase inter‑rater reliability for identifying violations of our Community Guidelines, across a variety of different content and features. Proactively identify emerging policy risks to the platform and drive scalable solutions to mitigate them, analyzing existing policies to identify gaps or inconsistencies. Support the review, feedback, and approval of all Content Moderation Policies that apply to the US Market. Qualifications Minimum Qualifications: 3+ years of work experience in Trust & Safety, content policy, or brand safety roles or another relevant field with a focus on high harm issues including Violent Extremism, Integrity and Authenticity or Youth Safety. Experience with trust and safety models, scalable policy recall solutions, technical acumen, and actionable policies that reduce issues stemming from policy complexity. Ability to work with multiple external partners to ensure our policy and procedure expectations are met. Demonstrated systematic thought process regarding policy and thorough operational experience. Background in operational excellence with a proven ability to structure policy and process-oriented milestones. Ability to thrive in ambiguous environments, identify trade-offs, and make decisions. Preferred Qualifications: Experience briefing executive leadership and demonstration of polished communication skills. Understanding of full lifecycle of content moderation policies from development, deployment, and enforcement. Experience forming new teams in established companies. Trust & Safety Content that this role interacts with includes images, video, and text related to everyday life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals. Hence, it is possible that this role will be exposed to harmful content on a daily basis. TikTok recognises that keeping our platform safe for the TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining. We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee’s journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach. About USDS TikTok USDS Joint Venture LLC is dedicated to the safety and security of millions of Americans who create, discover, and connect with what they love on the apps we operate. The Joint Venture has been established in compliance with the Executive Order signed by President Trump on September 25, 2025. Our foundation is a comprehensive data privacy and cybersecurity program we operate under defined safeguards to protect national security and secure U.S. user data, apps and the algorithm. We safeguard the U.S. content ecosystem, holding decision-making authority for trust and safety policies and moderation. USDS Joint Venture helps ensure Americans can continue to express their creativity, discover new hobbies and interests, and build thriving communities and businesses on a global scale. On-site presence across teams allows the company to operate with greater speed, alignment, and agility – especially in areas like real‑time decision-making, team development, and integrated execution. As such, the company is shifting from a hybrid work model to a fully in‑person schedule up to 5 days a week. Diversity & Inclusion TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too. USDS Reasonable Accommodation USDS is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at Job Information 【For Pay Transparency】 Compensation Description (Annually) - Washington, DC The base salary range for this position in the selected city is $86,400 - $195,320 annually. Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units. Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure). The Company reserves the right to modify or change these benefits programs at any time, with or without notice. #J-18808-Ljbffr TikTok USDS Joint Venture