Assistant Sales and Marketing Manager

Overview

One of South Florida's most iconic properties, Pier Sixty-Six has been transformed as the new social harbor of Fort Lauderdale. Set on 32 waterfront acres along the Intracoastal Waterway, Pier Sixty-Six is a world-class resort with over 325 guest rooms, suites and residences; 12 dining destinations including Florida's legendary rotating cocktail lounge, Pier Top, perched on the 17th floor of the property's spire-crowned tower; Zenova Spa & Wellness, which spans 13,000 square feet and boasts the region's first snow room; 40,000 square feet of event space; a marina promenade featuring a curated mix of restaurants, retailers and offices; and the first residential offerings at Pier Sixty-Six featuring 88 luxury condominiums and resort residences. The 164-slip Marina continues to be a host site for the Fort Lauderdale International Boat Show and home of the Superyacht Village. Every space is impeccably designed to both inspire and offer effortless ease-all delivered with exceptional service and refined touches resulting in truly extraordinary experiences.

The Resort is brought to life by more than 600 diverse and talented Team Members who create a new legacy by delivering memorable experiences and stellar service to our guests and residents. We foster a caring culture for our team, with state-of-the-art facilities, a first-class employee dining room, and-most importantly-a focus on you as an individual, including your welfare and wellbeing. Pier Sixty-Six invites dedicated, energetic, and polished hospitality enthusiasts eager for growth and stardom to join our team and enjoy highly competitive wages, comprehensive benefits, and a culture that honors and respects you.

Pier Sixty-Six is looking for a seasoned, eager, and enthusiastic Assistant Sales & Marketing Manager to join the team.

Responsibilities

The primary purpose of the Assistant Sales and Marketing Manager is to provide a wide range of support that would enable the property sales, marketing and event managers to focus on revenue generating activities.

The Sales & Marketing Manager is tasked with the following duties, responsibilities, and assignments:

• In support of the property sales team the role will greet visitors, answer phone calls (to include customer and brand call center reservations as well as general hotel inquiries, intake and process incoming lead information, handle reservation requests, research group billing inquiries, gather data as needed, compile reports, maintain files and prepare correspondence.
• Interact with group, catering and business travel customers in person, via email, and over the phone to qualify and assist existing and future customers.
• Maintain communication with group customers regarding the status of their group room block.
• This may include entering rooming lists, monitoring pick up status, reporting status of current pickup, providing cutoff date alerts and making individual rooming list reservation changes.
• Assist property managers with sales duties as needed including but not limited to initial billing inquiries, commission payments, no-show status, sales system research, brand reward point administration and scheduling appointments.
• Assist managers with RFP responses, proposals, contracts, BEOs and meeting arrangements as needed.
• Send all local Convention and Visitors Bureau (CVB) request for proposals (RFPs) received by the hotel to the Hotel's assigned Lead Analyst for distribution per our internal protocols/
• Assist Sales & Events Service Manager (SESM) with reservation requests and building group master accounts in the brand system, as needed.
• Upload and maintain the group files within the sales system for all group bookings at the property level.
• Ensuring signed agreements are uploaded when all bookings are turned to definite bookings.
• Maintain inventory and create printed and electronic collateral to include coupons, flyers, and branded sales and marketing pieces.
• Participate in Sales & Marketing Department meetings.
• Provide social media support including Instagram story creation, content assistance and community engagement across platforms
• Assist with photoshoots and video shoots, including on-site coordination and support
• Manage and organize the resort's photo and video content libraries
• Coordinate media, influencer and hosted guest visits, including itineraries and on-property support
• Provide public relations support including press coordination and asset requests
• Manage and update resort listings across platforms (Group Sales, Luxury Leisure Sales, etc.)
• Assist with collateral and signage execution for events, activations, and resort programming
• Provide additional administrative assistance as directed
• Any and all other work as required to complete the primary purpose of the position.
• Ability to work periodic weekends, holidays and events is necessary.
• This position requires candidate to work onsite.

Qualifications

Education and Experience preferred:

• 2-year prior administrative experience preferred.
• Strong PC skills including Microsoft Excel, Word, PowerPoint, Canva experience & knowledge of financial accounting systems.
• Strong organizational, analytical, verbal and written communication skills.

As a valued member of the CoralTree team, you'll receive a comprehensive benefits package that includes:

• Group medical, dental, vision, life, and disability benefits
• Participation in a pre-tax flexible benefit plan for healthcare and dependent care reimbursement
• An employee assistance program
• Paid time off/sick time
• Participation in a 401(k) plan with a company match

Join us in creating unforgettable experiences for our guests, building vibrant communities and shaping the future of travel and hospitality. #lifeatpier #piersixtysixresort