Production Account Manager / Administrator III - Hybrid

Account Manager – Integrated Document Solutions (IDS) This position is only open to Colorado state residents. Hybrid flexible work assignment within Colorado is available. The role may require on‑site work at 1001 E. 62nd Avenue, Denver, CO 80216 as needed. Initial in‑person training lasts two months, after which the position will transition to a hybrid schedule requiring three days per week in the office. Integrated Document Solutions (IDS) Integrated Document Solutions (IDS) is a full‑service, end‑to‑end document management operation. IDS advises, assists, and supports each agency’s needs, providing a wide variety of cost‑efficient document solutions at a professional level. The Account Manager is responsible for building and maintaining strong client relationships while overseeing the successful delivery of products and services, acting as the primary point of contact and ensuring client satisfaction, driving account growth, and coordinating with internal teams to meet business objectives. Responsibilities A summary of duties and responsibilities include, but are not limited to, the following: Manage day‑to‑day client accounts, ensuring deliverables are completed on time and within budget. Collaborate with internal teams (Production, Variable Data Design and Operations) to ensure smooth execution. Develop proposals, quotes, and presentations for client review. Monitor account performance and proactively suggest improvements or new opportunities, including developing print/mail specifications, analyzing cost effectiveness, conducting bid requirements, and ensuring the jobs are delivered timely and accurately. Serve as the primary contact for assigned clients, fostering long‑term partnerships. Understand client business goals, challenges, and needs to provide tailored solutions. Communicate project updates, address inquiries, and resolve issues promptly. Support contract renewals and negotiations to ensure continued client engagement. Contribute to growth targets by expanding account value. Track and report on account billing. Provide insights and recommendations to clients based on data and trends. Maintain accurate records in CRM and account management systems. Address issues and provide recommendations to vendors regarding paper stock, design layout and finishing requirements. Coordinate with the Account Manager Team Lead on vendor outsourcing recommendations and cost. Hybrid Work Initial two months of in‑person training, followed by a hybrid schedule requiring three days per week in the office. Minimum Qualifications At least six (6) years of relevant experience in client relationship management related to the production business and business growth. Or a combination of related education and/or relevant experience equal to at least six (6) years. Preferred Qualifications Previous State Service related to the work assigned to the position. History of customer/client development building strong relationships with your accounts using exceptional customer service skill set. Experience with United States Postal Service regulations with a detailed understanding of transactional printing. Strong understanding of the print work processing life‑cycle, from order acquisition, estimating, proofing, pre‑press, production, delivery and follow‑up. Ability to conceptualize the customer job requirements asking the correct and complete questions prior to job acceptance. Able to analyze the assigned customer base and forecast potential work and volume fluctuations as well as future needs. Excellent time management skills. Working understanding of Microsoft tools like MS Word and Excel. Familiar with working in a Customer Relationship Management system as well as Print MIS. Ability to work under pressure in a team structured, deadline driven environment. Ability to multi‑task with high attention to details. Conditions of Employment A pre‑employment criminal background check will be conducted as part of the selection process. Travel: As needed for meetings and conferences. Department of Revenue Tax Check. Appeal Rights An applicant who has been removed from an employment list or removed from consideration during the selection process may request a review by the State Personnel Director. As an applicant directly affected by the results of the selection or comparative analysis process, you may file a written appeal with the State Personnel Director. The completed, signed and submitted appeal will be reviewed in a timely manner based on the written material you submit, using the official appeal form signed by you or your representative. This form must be completed and delivered to the State Personnel Board by email at View email address on click.appcast.io within ten (10) calendar days from your receipt of notice or acknowledgement of the Department’s action. Employment Philosophy The State of Colorado strives to build and maintain workplaces that value and respect all Coloradans. We are building a Colorado for All through a commitment to equal opportunity and hiring based on merit and fitness. The State is committed to non‑discriminatory practices in hiring, employment, and advancement opportunities. Accommodations The Department of Personnel & Administration is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre‑employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA Coordinator, Heather Siegal View email address on click.appcast.io. Class Code: H1B3XX – Administrator III. #J-18808-Ljbffr State of Colorado