Patient Case Manager

Patient Case Manager

Drive case success through systematic execution

AICA Orthopedics seeks a Patient Case Manager to ensure optimal patient outcomes and case value through systematic execution of comprehensive case management protocols across our 21-location network.

Core responsibilities

• Secure police reports within 72 hours and coverage limits within 60 days to maximize case value
• Execute company-approved checklists to collect comprehensive case information and prevent coverage gaps
• Track care plan compliance against AICA clinical pathways using dashboards to ensure maximum medical improvement
• Maintain accurate documentation meeting Georgia medical record requirements for audit protection

Internal stakeholder coordination

• Conduct care reviews with Clinic Directors, Practice Managers, and Corporate Case Management teams
• Coordinate with Verification Department to determine patient financial responsibility and prevent billing issues
• Collaborate with Front Desk teams to collect payments prior to service delivery
• Provide case status reports and financial summaries to clinic leadership for decision-making

Patient care and external relations

• Coordinate patient flow across your assigned clinic locations to minimize treatment delays and ensure completion
• Maintain professional relationships with attorney representatives and third-party stakeholders
• Facilitate patient financial discussions and payment arrangements to remove care barriers
• Ensure compliant communication with legal counsel while protecting patient privacy

Success metrics

• 95%+ completion of required case documentation checklist items
• 72-hour/60-day targets for police reports and coverage limits
• 85%+ treatment completion rates through systematic care coordination
• 100% compliance with training and regulatory certifications

Required qualifications

• 1-3 years Personal Injury case management experience with systematic case tracking
• Medical office experience preferred with insurance verification and patient coordination
• Microsoft Office/Excel proficiency for reporting and case tracking
• Strong organizational skills for managing multiple cases and deadlines
• Professional communication with internal teams, patients, and legal stakeholders

Georgia compliance requirements

• Georgia healthcare compliance certification within 90 days
• HIPAA privacy training with annual recertification
• Professional ethics training for attorney communication boundaries
• Quarterly compliance assessments with corrective action as needed

Technology and systems

• NextGen EHR for patient records and case tracking
• Excel for dashboard analysis and reporting
• Case management platforms for systematic information organization

Career development and benefits

• Growth opportunities: Senior Case Manager, Team Lead, Clinical Operations roles
• Professional development: Advanced certification support and healthcare training
• Comprehensive benefits: Medical, dental, vision, 401(k) match, professional development fund
• Mentorship program with experienced case management professionals

Ready to drive case success through systematic execution? Join AICA and make a measurable impact on patient outcomes across Atlanta's premier orthopedic network!