Client Service Supervisor- Mailroom & Hospitality

About this position Client Service Supervisor – Mailroom & Hospitality Location: Rochester, NY Job ID: 34002 Type: Full-Time Openings: 1 Category: Office Services Responsibilities Monitors compliance with workflow processes and procedures. Manages job scheduling to ensure on-time completion of jobs and critical production deadlines. Supervises efficient and economical utilization of equipment, materials and labor. Ensures performance improvement through scheduled training, motivation, development and management of site personnel. Determines developmental goals and conducts periodic performance reviews with direct reports. Develops and maintains relationships with daily and senior level administrators through formal and informal meetings. Resolves complaints escalated by the customer or other end users in a timely manner. Ensures effective performance management with direct reports and oversees the overall process. Maintains effective two‑way communication with direct reports and within area of responsibility. Establishes working familiarity with equipment capabilities and maintains all equipment to manufacturer’s specifications. Keeps abreast of technical knowledge and skills of hardware and software through consultation, instruction, manuals, self‑training and information exchange. Maintains targeted levels of profitability. Manages and controls inventory and assets. Qualifications Minimum 5 years of related experience and management of two or more regular full‑time employees. Associate’s degree or equivalent required; bachelor’s degree in a relevant field preferred. Strong customer service and communication skills required. Required to obtain security or other clearances required by customers to enter premises. Single Site responsibility may require minimal travel (valid driver’s license and acceptable driving record required). Multiple Site responsibility may require up to 15% travel (valid driver’s license and acceptable driving record required). Must be able to lift up to 50 lbs. Compensation Anticipated annual rate: $62,353 – $68,700 per year. Benefits Medical, dental, vision and 401(k) Savings Plan. Discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation and other benefits. Employee referral bonus. Employee discounts. Dress for Your Day attire program. Volunteer opportunities to give back to the local community. Employee welcome kit and official merchandise. We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor. You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. #J-18808-Ljbffr