Customer Support Specialist
$23 per hourHGS
Customer Support Specialist
St. Louis, MO
Remote + Occasional Travel to Office for Meetings
$23/hr. + Benefits
Product Generalist supporting client’s Climate LLC division, is responsible for providing best-in-class product support for users in North America via phone, email and live chat to end-users.
Principal Duties and Responsibilities
- Field inbound communications from North American farmers, Climate dealers, and Climate field sales teams on product support related issues. These calls will include support requests for FieldView setup, installation, in-field operation, and troubleshooting of in-field breakdowns.
- Timely respond to all inquiries and call-back requests
- Track all customer interactions in Salesforce
- Troubleshoot technical issues to establish the root cause of problems and escalate the issue to the appropriate support team if necessary
- Develop and maintain working product knowledge for all Climate FieldView products
- Provide evening/weekend support as needed during peak planting and harvest seasons
Minimum Job Requirements: (Education, Experience, Skills)
- Bachelor’s Degree in an Agricultural, Computer Science or Business-related field preferred
- Excellent time management and problem-solving skills
- Effective communicator
- Strong writing skills
- Positive attitude & highly motivated
- Flexible to adapt as priorities change
- Experience working in the Google Suite environment
- Experience working in the Salesforce environment
- Experience working with Ag equipment below is a plus:
- Planters, combines, air seeders, or sprayers
- Original equipment monitors (OEM) such as John Deere, Case IH, and Ag Leader
Vacancy posted 10 hours ago
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