File Coordinator

Job Description

Job Description

Some people have a knack for noticing what needs attention before it becomes a problem. If that sounds like you, you could be a great fit for this role.

When a home or business has been damaged by fire, water, or another unexpected event, there’s a lot happening behind the scenes to keep the restoration process on track. As a Job File Coordinator with SERVPRO, you’ll be an important part of that process - keeping job information accurate, catching missing documentation before it causes delays, coordinating with the people involved, and helping each project move from initial service through billing and closeout.

This role offers plenty of variety and the chance to learn more about the restoration business. You’ll work with different teams and see how projects come together from start to finish, building valuable experience along the way.

What We Offer

SERVPRO of South Bend provides restoration and disaster-recovery services to residential and commercial customers, backed by the resources and training of a nationally recognized restoration brand.

In addition to a generous salary starting at  $20.00 hour, you can expect:

· Benefits

· Paid training

· Career progression opportunities

· Personal and professional development

· Full-time, Monday-Friday schedule

What You’ll Do

· Monitor active jobs, maintain accurate work-in-progress information, and help coordinate scheduling, job priorities, next steps, and additional service leads as needed

· Review job files for missing or incomplete documentation and work with production teams to resolve issues promptly

· Review scopes, estimates, approvals, photos, forms, readings, and other job information for accuracy and completeness

· Communicate with customers, clients, adjusters, production, accounting, and management, documenting important updates along the way

· Determine or verify the appropriate billing path and help ensure client, program, and administrative requirements are followed throughout each job

· Complete file reviews and support invoicing, uploads, audits, accounts receivable follow-up, and project closeout

What You Bring

· High school diploma or GED

· At least one year of customer service and/or office-related experience

· Strong organizational skills and attention to detail

· Strong customer service skills and excellent written and verbal communication skills

· Confidence using computers and digital tools

· Ability to manage multiple priorities and follow through on outstanding items

· Restoration, construction, insurance, claims administration, estimating, or job file experience is a plus

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