Personal Lines Client Manager

What You’ll Do

Client Management

• Manage a defined Personal Lines book of business, serving as the primary day-to-day partner to clients.
• Lead new business marketing and renewal strategies, including quoting, negotiation, policy review, endorsements, audits, and comparative analysis of carrier options.
• Build and deepen client relationships through proactive communication, responsiveness, and thoughtful service.
• Collaborate closely with Producers/Advisors to present solutions that balance coverage needs, risk appetite, and cost.
• Maintain strong relationships with underwriting partners to support efficient and effective marketing results.
• Support internal team members through clear communication, organized workflows, and thorough follow-through.

Operational Excellence

• Champion consistent processes, high-quality submissions, and accurate data entry to support departmental efficiency.
• Uphold TIG’s standards for service, professionalism, and responsiveness.
• Identify opportunities to streamline workflows, enhance the client experience, and reduce friction points.

• Review client accounts for gaps in coverage.
• Recommend appropriate additional products and coverage enhancements.
• Support in cross-selling opportunities within the agency.

• Contribute to a positive, steady, team-oriented culture through collaboration and reliability.

What Makes You Successful

At TIG we are looking for someone who is:

Client-focused and relationship-driven

Detail-oriented and highly organized

A strong communicator who enjoys helping others

Proactive, dependable, and solutions-oriented

Able to manage multiple priorities while maintaining accuracy

Collaborative and committed to team success

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.