Customer Service Representative

Customer Service Representative

LHH is looking for an experienced Customer Service Representative. This role supports a fast-paced, high-volume call center environment where you will serve as a primary point of contact for customers. Representatives handle 75+ inbound calls per day and are responsible for providing accurate information, resolving issues, and delivering a positive customer experience without relying on scripted responses. Success in this position requires strong communication skills, critical thinking, and the ability to navigate a variety of customer situations independently. This position is temp to hire and will pay between $19 and $20/hr.

Responsibilities:

• Handle 75+ inbound calls daily, addressing customer inquiries, account requests, and service-related concerns
• Provide clear, accurate information while actively listening to identify customer needs
• Resolve issues efficiently using problem-solving skills and sound judgment rather than scripted responses
• Document all customer interactions thoroughly in internal systems for tracking and follow-up
• Investigate and troubleshoot service or account discrepancies, escalating when necessary
• Communicate with internal teams to coordinate and resolve customer concerns in a timely manner
• Maintain professionalism and composure while handling high call volumes and challenging customer interactions
• Meet established productivity, quality, and customer satisfaction standards in a fast-paced environment
• Adapt to changing processes, policies, and customer needs with minimal supervision

Requirements:

• At least 12 years of experience in a call center or high-volume customer service environment
• Proven ability to manage heavy call volume while maintaining accuracy and efficiency
• Strong verbal communication skills with a customer-focused approach
• Ability to think critically and make decisions independently without reliance on scripts
• Proficiency with computer systems and ability to navigate multiple applications simultaneously
• Excellent attention to detail and organizational skills for documenting interactions and tracking issues
• Ability to de-escalate customer concerns and provide effective solutions
• Reliable attendance and ability to work in a structured, performance-driven environment

Preferred:

• Experience handling billing inquiries, account management, or service scheduling
• Familiarity with CRM or customer support software
• Prior experience in a non-scripted or solutions-based call center setting

Pay Details: $19.00 to $20.00 per hour