Client Support Technician
Valsoft Corporation
Job Description
Job Description
About Us
At Qmatic our mission is to transform customer journey management and create a world where everyone can access the services they need through smoother, smarter, and more accessible service experiences.
For more than 40 years, we have shaped how people connect with essential services - reducing friction, simplifying journeys, and enabling organizations across retail, finance, healthcare, and the public sector to deliver world-class customer experiences.
Today, Qmatic operates as a truly international company, serving customers and partners across Europe, North America, and global markets. Together with our global partner ecosystem, we help organizations innovate at scale and build and deliver smarter service experiences tailored to their markets and customers.
Now, Qmatic is entering a defining growth phase where AI is central to our strategy, product innovation, and global commercial expansion. We are investing heavily in AI-driven solutions that help customers automate intelligently, operate more efficiently, and deliver personalized service journeys at scale.
About the Role
This is a hands-on customer support role focused on helping customers troubleshoot and resolve issues across Qmatic’s software, systems, and connected peripherals. The Support Agent will work directly with end users to diagnose incidents, identify root causes, and guide customers through clear, step-by-step solutions while meeting service-level commitments. The role combines technical problem-solving—including Windows applications, networks, and databases—with strong communication and customer service skills. You’ll collaborate closely with Customer Support, Project Management, and Sales to deliver a professional customer experience and ensure issues are accurately documented, prioritized, and resolved.
Skills and Experience
- Relevant education in IT/computer technology.
- 2–4 years of experience in a help desk/customer support function.
- Full business-level proficiency in English (spoken and written); Dutch, French, and/or other additional languages highly desirable.
- Good PC/network troubleshooting skills.
- Familiarity with Zendesk a plus.
- Thorough knowledge of Windows-based software components.
- Good understanding of Microsoft SQL Server or Oracle.
- Ability to learn the technical functionality of Qmatic solutions.
- Knowledge to work with application issues and detailed problem solving.
- Service-minded approach with a high level of professionalism to deliver great customer experience and contribute to business opportunities.
- Ability to work under pressure to meet Service Level Agreements.
Personal Characteristics
- Ability to diffuse volatile situations when distressed or irate customers call for support.
- Analyze and break down the incident using previous experience and knowledge to reach the root cause of the problem.
- Use initiative to find ways of solving incidents. Clear and logical thought processes are required to identify causes of an incident.
- Able to listen to a caller explain the incident, determine the probable cause, and logically take the caller through a step-by-step problem determination procedure, using telephone support.
- Able to categorize an incident correctly for call tracking and logging purposes.
Interacts With
- Customer Support Team
- Project Management
- Sales
- End users / Customers
#Qmatic
- ...Bitco is seeking a Senior IT Service Desk Technician to join our office located in Atlanta,... ..., and a positive culture that supports growth and success. If you are passionate... ...you'll work as part of the IT Operations (Client Services) organization, delivering advanced...SuggestedTemporary workWork experience placementWork at officeRemote work
$65k - $75k
...general contractor with 200+ employees across multiple divisions and project sites nationwide. We're hiring our first in-house IT Support Technician to be the face of IT at our Georgia office, working alongside our managed services provider (MSP) and supporting our growing...SuggestedFor contractorsWork at office- ...technical design and cost data coordination. In this role, you will support the design and development of integrated technical solutions,... ...Collaborate with sales teams to align technical solutions with client needs. Support field teams with technical guidance and...SuggestedTemporary workFor subcontractorWork at officeRemote workFlexible hours3 days per week
$20 - $22 per hour
...Responsibilities Provide first-level technical support by answering inbound customer calls and... ...Support Center Analyst, Desktop Support Technician, or Customer Service) and ITIL... ...About Seneca Resources Seneca Resources is client driven provider of strategic Information...SuggestedContract workWork at office- ...technically adept Senior Analyst to join our Help24 team. This role serves as a Level 2 advocate for our clients, ensuring they receive proactive, high-quality support to address their business needs. As a key escalation point, you will bridge the gap between Product,...SuggestedPermanent employmentFull timeRemote workWorldwide
- ...position is responsible for providing exceptional customer service to Treasury Management (TM) clients by correctly completing product setups, training and provide support to the customers via phone and email. Responsibilities The Treasury Management representatives provides...Immediate startRemote work
- ...Description Job Description Location: On-site / field-based with local client travel Travel: Up to 50% Employment Type: Full-time Job Purpose The Information Technology Support Technician provides onsite technical support to clients in an efficient,...Full timeLocal area
- ...you a hands‑on I.T. or Telecom professional looking for something beyond the desk? AMG Tech Support is seeking skilled, driven technicians to support our growing national client base. This role goes far beyond basic helpdesk tasks – one day you might be installing an operating...Hourly payFor contractorsImmediate startFlexible hours
$27.02 - $40.53 per hour
...thinking organization, apply now. We are currently seeking a Deskside Support Technician to join our team in Alpharetta, Georgia (US-GA), United States (US). This role is on-site at our client location in Alpharetta, GA. Only local candidates will be considered....Hourly payTemporary workWork at officeLocal areaRemote workFlexible hoursWeekend work- ...of Trust, Transparency, Specialization, and True Long-term Relationships . Our goal is to provide the best experience for both our clients and candidates. We specialize in delivering the upper echelon of candidates in the markets that we serve. Opportunity Description...
- ...is seeking a reliable, customer-focused Service Desk Analyst to support end users during weekend service desk operations. This role... ...email, ticketing system, remote tools, or in person, depending on client needs. Accurately document all issues, troubleshooting steps, resolutions...Remote workShift workWeekend work
$27.02 - $40.53 per hour
...Deskside Support Technician NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you... ...(US-GA), United States (US). This role is on-site at our client location in Alpharetta, GA. Only local candidates will be considered...Hourly payTemporary workLocal areaFlexible hoursWeekend work- ...Help Desk Support TechnicianFor more than 100 years, Xerox has continually redefined the... ...collaborating closely with our internal clients to fulfill their staffing needs.This role... ...technically skilled Help Desk Support Technician to serve as a key liaison between our team...Part time2 days per week
$75k
...will analyze transaction-level data, identify overpaid taxes, and support the preparation of refund claims. This role requires strong... ...Communicate findings and recommendations to internal teams and clients. Qualifications: • Availability: This is an in-office, onsite 5...Work at office- ...Sigma, Inc is looking for a Data Analyst V to work onsite at our client's location in Duluth, GA. Note : Flexibility exists to... ...and report generation for ad hoc requests for PV information to support regulatory authority requests and stakeholder support (marketing...Contract workWork at office
- ...prosper. The PrismHR platform is a complete, integrated HR solution supporting the full "hire-to-retire” lifecycle of HR services. And... ...effective coordination of communications and services affecting clients. Attend webinars and training to stay up to date on best...Temporary workWork at officeRelocation packageFlexible hours
- ...project managers, development teams, quality assurance teams, clients, and payment schemes. You will be responsible for gathering, documenting... ...or updated requirements as needed.Provide post-implementation support and assist with backlog management.Use Postman and API...Full timeTemporary workH1bWork at officeMonday to Friday
- Location: Norcross, GA (On-site) Department: Operations / Technical Support Reports to: Director of Operations About MyDoorView At... ...nationwide, helping them deliver secure, modern entry systems to their clients. Join a fast-growing, team-driven environment where your...Work at office
- ...internal/external customers? DESCRIPTION: For our prestigious client with global presence, we have an immediate opening for a Senior... ...participate in the development, deployment, implementation and support of systems, technologies and information solutions for our...Permanent employmentFull timeImmediate startRemote work
$80k - $115k
...advance how we measure and improve both the field representative and client experiences. Hybrid role 2 days in the office, 3 days... ...with business units and leadership to understand how to support and grow the company’s specific business model and top priorities...Full timeWork experience placementWork at officeLocal areaRemote workFlexible hours- ...looking to hire a Technical Business Analysis who collaborates with clients and internal teams to analyze, design, and implement innovative... ...to ensure solutions meet business needs. • Provide ongoing support and troubleshooting for implemented solutions. • Develop and...
$45k - $55k
...insurance and reinsurance. We stand apart for our outstanding client service, intelligent risk taking and superior risk adjusted returns... ...Associate this role will act within established guidelines and support the Underwriting teams; working closely with Underwriting...Work at office3 days per week- Evolving Solution Services is seeking an IT Specialist to join our Norcross, GA team. The role focuses on end-user support across office, warehouse, and remote environments, with primary responsibilities for tickets, hardware, software, and asset management. The successful...Remote jobWork at office
- ...contract opportunity with one of the world\'s largest Logistics clients. The position is 18 months based in Johns Creek, GA . Job Title... ...and reporting to senior management and key decision-makers. Support Application, System or Product Roadmap: Translate business needs...Contract workTemporary work
- ...different time zones including PST, EST, IST and GMT+13 # Should have good analytical skills, can review the documents shared by the client team and create BA deliverables # Should have first-hand experience in writing and managing user story document, non-functional...Work at office
- ...Provide support for desktop and mobile systems, including Windows 11, macOS, iOS, Android and various applications Assist with device lifecycle management from procurement and reissuance through retirement, including secure data handling Administer Microsoft 365, including...Work at office
- ...agreements, adapting as needed to meet deadlines. Work with Clients Across Time Zones: Be flexible in working with clients in various... ...through user training, develop acceptance criteria, and support User Acceptance Testing (UAT). Build Testing Scenarios: Develop...Work at officeFlexible hours
- ...location. The Junior Application Analyst is an entry-level role that supports the configuration, maintenance, testing, and improvement of the... .... The founding partners of MTG established a forward-thinking, client focused law firm, centered on an unwavering commitment to the...Work at office
- Overview Job Title: Audio Visual and Event Management Support Technician Location: Norcross, GA, 30071 Primary Function of Position: The... ...role provides technical assistance to internal and external clients of AV, IT, Networking, Unified Communications, and Telepresence...Contract workWork experience placementWork at officeLocal areaRemote workWeekend work
- ...technical issues, bridging Product, Engineering, and frontline support to drive timely resolutions. The role emphasizes advanced diagnostics... ..., and contributing to RCA workstreams. A proactive, client‑focused mindset and strong cross-functional communication are essential...Remote workWorldwide
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Client Support Technician. Be the first to apply!



