Customer Success Partner

Customer Success Partner

The Customer Success Partner will be responsible for building strong relationships with our clients, ensuring their ongoing success and satisfaction with our products/services, and driving long-term value. This role requires a proactive approach, excellent communication skills, and a passion for helping customers succeed.

Pay: $23.00-$25.00

Shift: Morning

Qualifications

Preferred 2 years prior experience within a Customer Experience/Success Environment

Experience in order and complaint management

Capable of working in a dynamic team environment

Calm & rational thinker able to work under pressure to strict timelines

Able to identify root cause of issues, develop solutions and challenge current processes for improvement.

Computer Skills (SAP/ERP Systems, Microsoft Office 365)

Flexible with work hours required to cover different time zones/holiday calendars

NA Specific

High School Diploma or equivalent required. Associate / Bachelor's degree or equivalent work experience preferred.

High Speed Internet access for work from home capabilities.

Benefits and Perks

401(k)

401(k) matching

Dental insurance

Disability insurance

Employee assistance program

Employee discounts

Flexible spending account

Health insurance

Life insurance

Paid elder care

Paid time off

Parental leave

Professional development assistance

Retirement plan

Tuition reimbursement

Vision insurance