Customer Service Representative

Job Description

Job Description

We are looking for a Customer Service Representative to join a manufacturing team in North Canton, Ohio in a contract role with the potential for a permanent position. This position supports customer accounts through timely communication, accurate order coordination, and close partnership with internal teams to help meet delivery commitments. Training is conducted onsite, and after onboarding, the role offers a hybrid schedule with the opportunity to work remotely two days per week. The ideal candidate brings strong customer service judgment, account management experience, and the ability to resolve issues in a fast-paced environment.

Responsibilities:
• Manage assigned customer accounts by preparing pricing and delivery updates, entering orders, adjusting schedules, and maintaining accurate account records.
• Coordinate with sales, supply chain, manufacturing, and other internal teams to address service issues and improve on-time delivery performance.
• Monitor open orders and customer demand trends, including forecasting needs, expediting requests, and keeping order activity organized and up to date.
• Communicate commercial terms, order status, and service-related updates clearly to both customers and internal stakeholders.
• Provide responsive support on inbound and outbound customer interactions while maintaining a high standard of professionalism and accuracy.
• Use product knowledge and system understanding to investigate account concerns, analyze order details, and recommend practical solutions.
• Apply company guidelines and sound judgment when handling customer requests, exceptions, and account-related decisions.
• Contribute to a team-focused environment by supporting shared goals and demonstrating accountability in day-to-day customer service operations.• 3+ years of experience in customer service, account support, or order management, preferably within a manufacturing environment.
• Strong English communication skills, both written and verbal, with the ability to work effectively with customers and internal teams.
• Experience handling order entry, inbound customer inquiries, and ongoing account coordination with attention to detail.
• Proven ability to solve problems, make sound decisions, and manage multiple priorities in a fast-paced setting.
• Working knowledge of supply chain, delivery coordination, or logistics processes related to customer accounts.
• Intermediate Microsoft Excel skills and comfort using business systems to review, update, and analyze account information.
• Ability to collaborate well in a team environment while maintaining strong customer relationships and service standards.