Desktop Support Technician
$22 - $26 per hourInsight Global
Job Description
Job Description
Position: Desktop Support Technician
Duration: 12 months+ (+ extensions long term!)
Location: 1 park Ave NY 10016
Shift: Monday-Friday 9am-5pm (35 hour work week)
Rate: $22-$26 hourly
Day to Day:
This person will be working onsite supporting a large corporate user base, handling a mix of hardware and software issues across desktops, laptops, and mobile devices. They’ll be managing a steady ticket flow (around 10 per day), troubleshooting things like Outlook, general Microsoft applications, and device-related issues while partnering with the rest of the desktop team. The role is pretty client-facing, so they’ll also be interacting directly with end users, including some higher-level employees, and need to be comfortable working independently while providing strong customer service.
Must Haves:
- 1–3 years of Desktop Support experience
- Experience working in an enterprise environment
- Strong hardware/software troubleshooting (laptops, desktops, mobile devices)
- Microsoft Office/Outlook troubleshooting experience
- Basic understanding of networking / Active Directory
- Strong customer service / end-user support skills
Vacancy posted 15 days ago
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