Director of First Impressions

Job Description

Job Description

Join Our Team as the Director of First Impressions

Be the Face of Smith Davis Insurance – and Start Your Career in Insurance!

Are you a people person who thrives in a dynamic, professional environment? Do you have a natural talent for creating great first impressions and ensuring everything runs smoothly? If so, Smith Davis Insurance is looking for you to join our team as the Director of First Impressions!

About Us:

Smith Davis Insurance is a locally owned, independent insurance agency that has been serving the community since 1931. With locations in Council Bluffs, Logan, IA, and Papillion, NE, we pride ourselves on delivering exceptional service to our clients and representing some of the top carriers in the nation.

Responsibilities

What You’ll Do:

As the Director of First Impressions , you will be the first point of contact for our clients, partners, and visitors. Your mission is to create a welcoming and professional experience while providing critical administrative support to our team.

• Front Office Excellence: Greet clients and visitors with a warm, professional demeanor in person, over the phone, or via email.
• Administrative Support: Assist the team with scheduling, document preparation, and general office organization.
• Coordination Mastery: Manage incoming calls, distribute mail, and ensure our office operates efficiently and professionally.
• Client Connection: Be a friendly and approachable resource for clients, ensuring their questions are answered and their needs are met.

Requirements

A Career, Not Just a Job:

This position is designed as a launching pad for a long-term career in the insurance industry. We are looking for someone who is eager to grow within our agency. Over time, we will provide opportunities for professional development, licensing, and advancement into an Account Manager role. If you’re looking for more than just a job—if you want to build a rewarding career with a path to success—this is the perfect opportunity for you.

What We’re Looking For:

• A positive, outgoing personality with excellent communication skills.
• Strong organizational and multitasking abilities.
• Professional appearance and demeanor.
• Proficiency in Microsoft Office and general office technology.
• Previous experience in a customer-facing role or office environment preferred.
• A desire to learn and grow within the insurance industry.

What We Offer:

• Competitive hourly pay and benefits package.
• A welcoming, team-oriented work environment.
• Support for professional growth, including licensing and career development.
• The opportunity to transition into an Account Manager role.
• The chance to make a lasting impact on our clients and team every day.

Why Smith Davis Insurance?

• At Smith Davis Insurance, you’re more than an employee – you’re part of a legacy. We believe in building relationships, not just with our clients but also with our team. We invest in our people and their future, providing opportunities for career growth and success. If you have the ambition and drive to grow with us, we’ll support you every step of the way.

Benefits

• Paid Time Off (PTO)
• Flexible Schedule
• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Disability Insurance
• Parental Leave
• Hands on Training
• Mon-Fri Schedule
• Retirement Plan
• Evenings Off
• Leave early on Friday
• Mental Health Benefit
• Career Growth Opportunities