Configuration Change Manager

Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS124, T4, Band 7


Job-Specific Essential Duties and Responsibilities:

- Serve as the Configuration Change Manager and single accountable lead for enterprise configuration, change, and release management services.


- Manage the full lifecycle of IT/OT changes, including intake, tracking, review, approval, scheduling, execution oversight, and documentation.


- Ensure all configuration, change, and release activities align with Systems Engineering Life Cycle (SELC), IT Systems Lifecycle, and ITSM best practices.


- Maintain and oversee the Configuration Management Database (CMDB) as the authoritative source of record for configuration items, ensuring accuracy, completeness, and auditability.


- Establish and enforce configuration baselines and governance controls to ensure integrity, consistency, and compliance across enterprise environments.


- Coordinate directly with stakeholders and service area leads to manage change windows, planned releases, and outage communications, minimizing operational disruption.


- Support onboarding of new systems transitioning into operations by aligning service area leads with scope, dependencies, and configuration requirements.


- Identify and track new workloads, applications, and services, ensuring proper integration into configuration, change, and release processes.


- Collaborate with incident management and disaster recovery teams to ensure changes do not negatively impact service stability, continuity of operations, or recovery readiness.


- Drive continuous improvement of configuration, change, and release processes, enhancing efficiency, transparency, and compliance across the enterprise.

Job-Specific Minimum Requirements:

- Ability to obtain and maintain a Public Trust is required. An active Public Trust and/or DHS suitability is preferred. Must be a U.S. Citizen without dual citizenship.


- Demonstrated experience leading configuration, change, and release management processes in enterprise IT environments.


- Proven experience managing and maintaining a Configuration Management Database (CMDB), ensuring data accuracy and integrity.


- Strong knowledge of ITIL-based ITSM processes, including change, configuration, and release management.


- Experience aligning processes with federal lifecycle frameworks (e.g., SELC or similar governance models).


- Demonstrated ability to coordinate enterprise-wide change activities across multiple teams and stakeholders.


- Experience supporting system onboarding and transition to operations, including documentation and process alignment.


- Ability to develop and enforce configuration baselines, governance controls, and audit practices.


- Experience supporting Agile frameworks, including PI planning and Release Train coordination.


- Ability to produce and maintain technical documentation, procedures, and reporting artifacts.

- Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field (or equivalent experience).

- 8-12 years of experience in IT service management, configuration management, or change/release management roles.

Preferred Skills and Qualifications:

- Experience supporting federal government environments.


- Familiarity with IT Systems Lifecycle and SELC frameworks.


- Experience supporting large-scale, multi-service enterprise environments.


- Strong understanding of CMDB design, governance, and data quality management.


- Experience working with ServiceNow or similar ITSM platforms.


- Ability to manage conflicting priorities and coordinate across multiple service areas.


- Strong leadership, communication, and stakeholder engagement skills.


- Experience driving continuous process improvement initiatives in ITSM environments.

- SAFe certification (e.g., SAFe RTE or equivalent) preferred if aligned to contract expectations.

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Minimum Requirements


TCS124, T4, Band 7


EEO Statement


Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.


Pay Transparency


Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.


Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at View email address on click.appcast.io .


Minimum Salary


$


100,000.00


Maximum Salary


$


150,000.00