Program Manager 2 - Business Readiness and Deployment - Hybrid (Seattle, WA)

Job Description The Business Readiness and Deployment Manager plays a key role in supporting Nordstrom’s Merchandising Organization by deploying training and enablement solutions that drive successful business outcomes. This role collaborates closely with the Learning and Leadership Center of Excellence in HR, as well as the NMG Process and Program teams, to ensure the smooth rollout of new processes, tools, and initiatives. A strategic problem solver, this individual is skilled at simplifying complex concepts and is responsible for developing, executing, and sustaining training and deployment strategies that enable organizational adoption. The ideal candidate brings expertise in stakeholder engagement, project planning, change management, process improvement, building instructional materials, and performance measurement. A day in the life… Partner with cross-functional teams including HR Learning & Leadership, NMG Process and Program, and Enterprise Ops to develop, deploy, and sustain training programs that support key business initiatives. Create people-centric training content tailored for varied learning styles, simplifying complex topics for end-user understanding. Facilitate training sessions, effectively engaging and educating large groups. Conduct needs assessments to identify training gaps and align programs with business objectives to ensure smooth adoption of new systems, tools, and processes. Leverage data and feedback to measure training effectiveness and continuously improve deployment strategies. Identify potential risks and implement proactive solutions in order to achieve business milestones. Act as a subject matter expert, guiding teams through change and reinforcing best practices for long-term success. You own this if you have… 4+ years of experience in training, deployment, project/program management, change management, or business process improvement. Expertise in adult learning principles, instructional design, and sustainment methodologies. Strong experience in developing and delivering training content across multiple formats (in-person, virtual, e-learning). Proven ability to drive change in a complex environment through training and deployment initiatives. Organizational and project management skills, with the ability to manage multiple priorities and meet deadlines. Exceptional communication and facilitation skills. Adept at translating technical or complex information into simple, actionable steps. Ability to build strong relationships and influence stakeholders at all levels of the organization. Experience working cross-functionally to align training and deployment strategies with business goals. Preferred: Bachelor’s degree in a related field or equivalent experience and Change Management certification. This role is ideal for someone passionate about driving efficiency, empowering teams through training, and ensuring successful adoption of business initiatives. If you thrive in a fast-paced environment and love making a lasting impact, we’d love to hear from you! This is a hybrid position requiring the selected candidate to work in person three days a week at the Nordstrom corporate offices in Seattle, WA. Pay Range Details The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations. Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience. $93,500.00 - $155,000.00 Annual We’ve got you covered… Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including: Medical/Vision, Dental, Retirement and Paid Time Away Life Insurance and Disability Merchandise Discount and EAP Resources This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: A few more important points... The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job. For Los Angeles or San Francisco applicants: Nordstrom is required to inform you that we conduct background checks after conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance. For additional state and location specific notices, please refer to the Legal Notices document within the FAQ section of the Nordstrom Careers site. Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQ’s for relevant information and guidelines. Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs. Nordstrom keeps job postings open for at least one day after the posting date. © 2026 Nordstrom, Inc About Us We’re a fast-moving fashion company that started as a shoe store in 1901. This heritage of service is the foundation we’re building on as we provide convenience and true connection for our customers. We empower our people to be innovative, creative and focused on providing the best service to our customers. Through it all, we remain committed to leaving the world better than we found it. Whether you’re a genius engineer, a phenomenal salesperson or a supply chain pro, we invite you to bring your unique talents and join our team. We reward great work, promote from within and celebrate diversity. CUSTOMER OBSESSED We strive to know our customers better than anyone else. We listen, anticipate, build trust and move with speed to deliver on their needs. OWNERS AT HEART We treat every interaction as an opportunity to make an impact and deliver excellence. CURIOUS AND EVER CHANGING We approach problems with curiosity and create solutions. We unlock potential to be bold, think big and inspire innovation. HERE TO WIN We’re committed to delivering results, both today and tomorrow. We win as a team by supporting and challenging one another to be better every day. WE EXTEND OURSELVES We treat each other with respect and kindness. We do the small things that make a big difference. We create a welcoming environment, helping people feel connected, valued and part of one community. Come on! Join us!